Community Delivery Manager

4 weeks ago

Coventry, United Kingdom Evri Full time

We are looking for a Community Delivery Manager to join us on a Fixed Term Contract until January .

We have an exciting opportunity for a Community Delivery Manager to join our evolving team. We’re always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day.

The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the engagement of self-employed and SE+ couriers. This role drives continuous performance through successful capacity management and round coverage.

With fantastic growth and success over past years, it’s time to shape our future. With our recent exciting rebrand from Hermes to Evri we are all about our people, our planet and our communities.

Our refreshed values are important to us; Do the right Thing, Celebrate Cost Leadership, Be Dynamic and Deliver for Customers. Our Evri people are what set us apart. 

We are looking for individuals to come and join the Evri family that share our passion and drive to delight our Customers.

Could that person be you?

You will be accountable for:

Continuous Improvement using key reports and MI to drive service improvement with self-employed and SE+ couriers in the final mile of the parcel journey. Measuring and driving improvement across a number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims / Enquiries and End of Life that ensure customer and client satisfaction. Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention. Capacity Management, namely ensuring the successful coverage of rounds through the interviewing, selecting and onboarding of couriers. Building up courier and round coverage to minimise business risk and ensure that all requirements are continually met. Motivating and engaging self-employed couriers to ensure a high standard of customer service between the courier and end customer that will improve overall customer and client satisfaction. Cost leadership and driving financial control through cost control of courier fees and ad-hoc payments and asset management. Ensure the timely resolution of customer concerns by working with self-employed couriers and customer service agents to improve customer satisfaction and experience. Responsible for managing the relationship with the delivery unit to ensure a high quality of service is delivered to both couriers and customers. Ensuring safe Health and Safety practices are in place and any failure to adhere to Code of Conduct is identified and resolved in a timely manner.

To be successful in this role you will require the following…

Qualifications:

 Current UK Driving licence

Knowledge & Experience:

Previous experience of coaching, supporting and motivating colleagues Problem solving and planning effective contingencies and solutions

Technical & People Skills:

Customer Focused approach Competent negotiation skills Ability to adapt to different styles and behaviours

What can we offer you?

We offer an excellent remuneration package with fantastic opportunities for progression, learning and development.

This is a fantastic opportunity to be part of an exciting, forward-thinking business. Do you have the experience, drive and dedication to make your mark within our business?

If so come and join us in our exciting operation to deliver a fantastic parcel experience to our customers for our clients Evri day

  • Community Delivery Manager

    4 weeks ago

    Coventry, United Kingdom Evri Full time

    We are looking for a Community Delivery Manager to join us on a Fixed Term Contract until January 2025.We have an exciting opportunity for a Community Delivery Manager to join our evolving team. We're always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our...

  • Community Delivery Manager

    4 weeks ago

    Coventry, United Kingdom Evri Full time

    We are looking for a Community Delivery Manager to join us on a Fixed Term Contract until January 2025.We have an exciting opportunity for a Community Delivery Manager to join our evolving team. We're always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our...

  • Community Delivery Manager

    4 weeks ago

    Coventry, United Kingdom Evri Full time

    We are looking for a Community Delivery Manager to join us on a Fixed Term Contract until January 2025.We have an exciting opportunity for a Community Delivery Manager to join our evolving team. We’re always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our...

  • Multi Drop Delivery Driver

    3 weeks ago

    Coventry, United Kingdom Cape Delivery Solutions Full time

    **Job description** **Company description** Cape Delivery Solutions is a fast paced, customer obsessed delivery service partner providing services to clients including Yodel, and delivering packages to multiple destinations. At Cape Delivery Solutions we strive to give outstanding customer service, whilst respecting our colleagues and rewarding...

  • Community Delivery Manager

    2 days ago

    Coventry, West Midlands, United Kingdom Evri Full time

    We are looking for a Community Delivery Manager to join us on a Fixed Term Contract until January 2025.If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.We have an exciting opportunity for a Community Delivery Manager to join our evolving team. We're always on the lookout for...

  • Communications Officer

    3 weeks ago

    Coventry, United Kingdom Heart of England Community Foundation Full time

    Job Advert Heart of England Community Foundation, is an independent charity with over 27 years’ experience delivering bespoke grant programmes on behalf of a range of donors across the West Midlands and Warwickshire. We are looking for someone who is highly motivated, creative and innovative to join our team and help us to engage, inspire and influence...

  • Communications Officer

    3 weeks ago

    Coventry, United Kingdom Heart of England Community Foundation Full time

    **Location**: Coventry - Hybrid **Contract**: Full time, Fixed Term Contract **Salary**: Starting Salary £26,000 **Hours**: Monday - Friday 37.5 hours Heart of England Community Foundation is an independent charity with over 27 years' experience delivering bespoke grant programmes on behalf of a range of donors across the West Midlands and...

  • Communications Manager

    4 weeks ago

    Coventry, United Kingdom Homes England Full time

    **What we offer...** We understand how important life is outside of work so, as well as competitive salary and 33 days annual leave, we are totally committed to flexible working. We’ll support you, wherever possible, so that you don’t miss out on what truly matters to you. If you do ever need a little bit of extra help we have a great employee...

  • Communications Manager

    2 weeks ago

    Coventry, Coventry, United Kingdom Homes England Full time

    What we offer... We understand how important life is outside of work so, as well as competitive salary and 33 days annual leave, we are totally committed to flexible working. We'll support you, wherever possible, so that you don't miss out on what truly matters to you.If you do ever need a little bit of extra help we have a great employee assistance...

  • Communications Manager

    2 weeks ago

    Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

    Do you want to join our talented and respected Communications Team at one of the most ambitious NHS Trusts in the Midlands? Are you a self-starter who can lead a project or campaign from start to finish, managing multiple priorities while retaining your creative flair? Would you like to be at the forefront of healthcare innovation - supporting our...

  • Project Delivery

    1 month ago

    Coventry, United Kingdom Coventry City Full time

    Jobs and careers with Coventry City Council Head of Infrastructure Delivery - Sustainability Projects In line with our One Coventry Values we strive to have a workforce that reflects our local communities and welcome applicants from all sections of the community. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a...

  • Project Delivery

    1 month ago

    Coventry, United Kingdom Coventry City Full time

    Jobs and careers with Coventry City Council Head of Infrastructure Delivery - Sustainability Projects In line with our One Coventry Values we strive to have a workforce that reflects our local communities and welcome applicants from all sections of the community. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a...

  • Community Services Manager

    4 weeks ago

    Coventry, United Kingdom Red Snapper Group Full time

    RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. RSR Justice are currently recruiting on behalf of our client based across Coventry/Leicester for a Community Services...

  • Performance and Delivery Manager

    2 weeks ago

    Coventry, United Kingdom Stonewater Full time

    **If you’re a proven, motivational, collaborative, customer focused leader who loves to solve problems, making the complex, simple, read on for a brilliant opportunity.** At Stonewater we don’t believe there is any room for middle ground. With life being in constant motion you’re either going forwards or you’re going backwards. We don’t want to go...

  • Project Delivery

    1 month ago

    Coventry, United Kingdom Coventry City Council Full time

    The following content displays a map of the jobs location - Coventry, One Friargate Head of Infrastructure Delivery - Sustainability Projects Contract Type: Fixed Term Service Area: In line with our One Coventry Values we strive to have a workforce that reflects our local communities and welcome applicants from all sections of the community....

  • Project Delivery

    1 month ago

    Coventry, United Kingdom Coventry City Council Full time

    The following content displays a map of the jobs location - Coventry, One Friargate Head of Infrastructure Delivery - Sustainability Projects Contract Type: Fixed Term Service Area: In line with our One Coventry Values we strive to have a workforce that reflects our local communities and welcome applicants from all sections of the community....

  • Delivery Driver

    2 weeks ago

    Coventry, United Kingdom Euro Car Parts Full time

    **Delivery Driver - Coventry** As a Delivery Driver for LKQ Euro Car Parts you will be responsible for maintaining our high standards, working as a member of a highly effective and efficient team and maximising customer focused excellence at every opportunity. Working as part of the branch team and reporting to the Driver Controller, this role will be...

  • programme manager

    4 weeks ago

    Coventry, Coventry, United Kingdom Warwickshire Community and Voluntary Action Full time

    Warwickshire Community and Voluntary Actionis recruitingICS VCFSE Collaborative Programme Manager£43,775 – pro rata30 hours per weekPermanent subject to fundingHybrid/Office (Leamington Spa) with regular travelacross Coventry and WarwickshireAre you passionate about driving positive change within the Voluntary, Community, Faithand Social Enterprise Sector...

  • Delivery/collection Driver

    4 weeks ago

    Coventry, United Kingdom Nevlock Engine Components Ltd Full time

    '''Job Summary: We are seeking a reliable and experienced Delivery Driver to join our team. As a Delivery Driver, you will be responsible for safely and efficiently transporting goods to customers and clients. If you have a valid driver's license, excellent driving skills, and enjoy working in a fast-paced environment, we want to hear from...

  • Communication Specialist

    1 month ago

    Coventry, United Kingdom Agratas Full time

    **Corporate Communications Specialist - External Content** Agratas are seeking an experienced Corporate Communications Specialist to support the delivery of one of the largest ever investments in the UK automotive sector and support with delivering holistic communication activities via earned, owned and shared media that bring Agratas’ strategy, growth...