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Operations & Delivery Director
4 months ago
WHO ARE WE?
A world where complexity is the only constant demands a new breed of company. Brave Bison is a different beast: a media, marketing and technology company purpose built for the digital era.
Our universe is made up of award-winning business arms Brave Bison Performance, Brave Bison Commerce and SocialChain. And we’re underpinned by our very own social- first media network who deliver monthly views in the billions for some of the biggest channels in sport and entertainment across YouTube, Snap, Meta and TikTok.
We’re a global collective who live and breathe digital, working with some of the boldest brands in the world to capitalise on the complexity that defines the modern marketing landscape.
OUR MISSION
New platforms, new behaviours, new audiences, new trends, new technologies, new regulations—our clients’ worlds get more complex daily. Their agency partnerships shouldn’t. It’s our job to cut through the chaos, make the complex simple and navigate a clear path to growth for them.
That’s why we make it our mission to capitalise on complexity for our clients—by crafting dynamic digital solutions that outpace tomorrow’s challenges.
OUR VALUES
We’re a proudly diverse business comprised of deep specialists across social media, digital marketing and technology. Although our skills, backgrounds and beliefs may differ, we are united by four core shared values:
Bold Curiosity.We run at change and challenge convention because we love to push the boundaries of what the world thinks is possible. We champion discovery, go deep into our clients’ worlds and are always hungry to learn more about them, our specialisms and each other.
Connected Clarity.We are focused in our collaboration — joining the right dots between our clients, our partners and our herd of experts to deliver agile solutions at speed and scale. We set a shared ambition from the outset, are transparent at every stage and always strive to make the complex simple.
Positive Encouragement.We want to make working with us the best part of someone’s day. We lift one other up, find the fun in the day to day and are committed to ensuring everyone belongs.
Constant Impact.We believe in outcomes over outputs. We’re goal orientated, results driven and data-led. We show up with passion every day. And we’re always honing our craft.
ABOUT SOCIALCHAIN
SocialChain is a multi-award-winning social marketing agency with offices in Manchester, London and New York. We have experience executing full-scale social campaigns for big-name brands like PUMA, KFC, Tik Tok, Apple and the BBC to name a few.
In February 2023, we became part of the Brave Bison universe as the Social & Influencer division of the business. This extends our social media services into wider marketing and tech territories, capitalising on complexity for brands like New Balance and Currys.
We are a creator collective designed for a modern world. A team of content creators, community builders, platform natives, tech innovators, and trend starters – perfectly balanced with talented and experienced marketing strategists, comms planners, client leaders and data specialists.
Together, we build stronger connections between people and brands by strengthening our clients SocialChain.
POSITION OVERVIEW
The business is looking to recruit an excellent senior agency leader, who has strong experience of agency P&L, leadership, operations and management within a 70+ person agency. We are looking for someone who is highly organised, detail-orientated and will take charge of driving cost, margin and operational efficiencies.
This is a critical role, reporting directly to the CEO and part of the senior leadership team. You will be the driving force behind operational excellence, commercial efficiency, delivery success, client satisfaction, and the company's continuous growth.
The objective is to protect and enhance the efficiency of the agency's operations, promote growth and ensure long-term success. You should be prepared to make the case for and implement changes in process and workflow to improve any and all of the above.
RESPONSIBILITIES
Operations:
Coordinate and supervise the day-to-day operations of the agency, maintaining regular meeting and reporting schedules. Ensure that the business operates smoothly and efficiently by managing procedures and providing coaching as needed. Ensure that our teams are structured optimally, considering both size and capabilities, to efficiently manage our workload and pipeline, while maintaining strong profitability for the business. Monitor performance against key metrics including team utilisation targets and delivery team sentiment. Direct line management of the Resource Manager and Studio Manager. It is the team's responsibility to ensure the effective and strategic use of all time. Collaborate with the senior leadership team to effectively prioritise and resolve conflict within delivery teams, ensuring efficient planning of assignments. Work closely with finance to oversee permanent recruitment and freelance requirements based on client demand, ensuring alignment to financial forecasts. Ensure successful onboarding of new team members, in partnership with discipline leadership and the central people team. Liasing with Brave Bison central operations to set strategic goals and implement a roadmap of operational enhancements, encompassing standardised processes, ways of working and tools to enable effective and efficient work within SocialChain and cross business units. Manage relationships/agreements with external partners/vendors. Ownership of overarching business operations including technology integration, people processes and office infrastructure in support of the CEO, Finance Director and People Director. Work closely with the Office Manager on day to day requirements across the business. Hold relationships with external operations partners including landlords, IT software providers and other relevant third parties. Liaise with central Brave Bison operations and IT teams to ensure equipment and hardware requirements are delivered writhing SocialChain.Project Delivery:
Collaborate with the Client Services Director and wider team in the development of contracts and scope of work, ensuring project feasibility and alignment with our clients' business objectives. Work closely with Client Services and Resourcing to successfully on-board new client work and navigate team transitions for on-going work. Oversee the Project Management (PM) team, ensuring adherence to Project Management best practices and the successful delivery of our Social Media services. Direct line management of Senior Project Managers/Project Directors (4-5). Ensure a clear delivery plan is in-place and maintained for all active client accounts. Projects and retainers must be delivered on time, within budget, and meeting scope requirements. Drive continuous performance improvements across the delivery team, delivering against metrics such as budget variance, scope creep and client satisfaction. Assume ownership of the delivery process and workflows, actively review these, seeking ways to standardise and enhance it to meet the unique needs of our clients and our agency. This should be done in conjunction with the Brave Bison central operations team to ensure effective workflow and process throughout the business.Client Partnership:
Serve as the escalation point for delivery-related issues, actively addressing and resolving them to ensure client satisfaction. Collaborate with the Client Services Director to foster strong client partnerships that contribute to our business's growth. This entails a focus on both long-term opportunities and immediate client needs.Proposition & Growth:
Collaborate with the CEO and the broader leadership team in developing business propositions and growth strategies that facilitate the expansion of our capabilities, geographic reach, and product/service offerings. Play a central role in pitches and new business proposals, with a particular focus on owning the delivery component to ensure project feasibility and success.Financial Management:
• Shared ownership of the SocialChain P&L in collaboration with the CEO, Finance Director and Client Services Director.
• Input into budgeting, revenue forecasting and staff cost ratio control.
EXPERIENCE
Extensive experience working with cross-disciplinary teams in an agency environment, with 3+ years in a senior leadership/management role in an agency 70+ headcount. Experience in a growing agency environment, as well as a proven track record of driving and managing organisational change. Proven experience in leading and managing delivery teams in the field of social media creative and strategy, social and influencer content production, with a track record of successful project delivery. Strong knowledge of project management methodologies, tools, and best practices. Proven track record across social content and production techniques. Excellent leadership and communication skills, with the ability to work effectively with remote and cross-functional teams. Demonstrated experience in client relationship management and growth. You should have experience delivering and/or overseeing delivery of custom client engagements over 6-7 figures in value. Strategic thinking and the ability to contribute to business planning and expansion. Proficient in problem-solving, decision-making, and conflict resolution.Education:
• Bachelor's degree in a relevant field; a master's degree is a plus.
BENEFITS
What you’ll get:
Dynamic working:To keep that work-life harmony in check, we're flexible on where and when you work Private medical insurance:To keep you fighting fit and give you and your family peace of mind. Life assurance and income protection:We know it feels good to be covered, just in case. Calm Subscription:Now more than ever, it’s important to mind your mind 25 days annual leave:This increases to 27 days after three years with us, and then increases every subsequent year up to a max. of 30 days Christmas closure:No need to save holiday days for the Christmas closure period. It's on us Birthdays off: One extra day to celebrate your big day Summer hours:Between June and Aug we finish at 15.00 every Friday. Online coaching: Unlimited coaching via MoreHappi Remote Working: Work abroad for up to one month a year. Performance & Salary:Reviewed twice a year for everyone.