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1st Line Support Technician

2 months ago

Birmingham, United Kingdom Allegiance Technology Ltd Full time

Job title: 1st Line Support Technician
Location: Birmingham (B1)
Salary: up to £27,000

A Birmingham based MSP are now looking to add to their growing Service Desk team. You will provide technical support remotely for the business's external clients. Your duties will include: Resolving and escalating tickets, involvement in large projects (upgrades, rollouts, migrations), technical research for client solutions, logging and updating IT support issues and partaking in technical training and personal development sessions.

Benefits include:

  • Paid for Microsoft Certifications
  • City Centre office, great transport links

As well as a good financial package and an encouraging workplace, the company also boasts an infrastructure of constantly updated technologies that you will be working with. Their current Technology stack includes some of the below:

  • Azure
  • Windows Server up to 24
  • Windows OS
  • Exchange / Office 365
  • Hyper-V / VMware
  • Active Directory
  • Networking skills

This job will suit an ambitious IT Engineer who is looking to take the next step in their career and work with amazing technologies daily. The learning potential here is incredible and you have the support you need amongst the team to move through the ranks speedily and successfully. Please send through your CV if you think this one looks good for you

Keywords: IT Support,1st Line Support, 2nd line Support, Desktop Support, Remote Support, Senior IT, IT Support Company, Networking, Firewalls, Windows Server, Exchange, Office 365, Active Directory, Managed Services Provider