CDC Imaging Receptionist

Job summary

We are looking to recruit an Admin Assistant to assist with the smooth running of the Community Diagnostics Center (CDC). The CDC is due to open at the end of 2024 and will be located in the grounds of Newmarket Community Hospital. The CDC will include a CT scanner, MRI scanner, two X-ray rooms, three ultrasound rooms and cardiology and lung function.

The successful candidate will join the team of receptionists and will be responsible for creating some of the appointments for CDC patients. The role will include reception and appointment responsibilities. Radiology receptionists are the first contact for the patient when they attend for their diagnostic imaging. They will be responsible for the smooth running of the reception desk, assisting patients with the self check-in kiosks and helping patients as necessary as they transition though the unit. The Admin Assistant will also be responsible for creating diagnostic imaging appointments for the CDC, including but not exclusive to X-rays, obstetric ultrasounds and Dexa scans. They must be able to give advice to patients regarding preparation and what to expect before, during and after their procedure.

Our staff use CRIS (Radiology Information System) to attend patients, they are also proficient in using eCare and ICE. Their role requires them to interact with clinicians and clerical staff from within the CDC, the radiology department at the West Suffolk Hospital and also the Trust and community.

Main duties of the job

The CDC will be opening from 8am to 8pm, Monday to Friday initially. Once the unit is operation the opening hours will be extended to include 8am to 8pm Saturdays and Sundays. Staff will be on a rota to ensure fair coverage of the late and evening shifts.

To welcome patients attending for their imaging appointment in a pleasant and professional manner.

To complete an initial identification check and mark the patient as attended on CRIS.

Check the patients safety questionnaire and relay any issues to the clinicians.

Be able to highlight discrepancies on requests and escalate them appropriately.

Assist the patient on their journey through the department and answer queries where possible.

Receptionists are required to complete a mini care certificate at the start of their employment.

Create diaries, create and change appointments, and handle enquiries

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

Job description

Job responsibilities

Please see the attached job description for full details.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Person Specification

Education and Qualifications

Essential

GCSE English C/4 or higher GCSE Maths C/4 or higher

Desirable

A good standard of Education Educated to 'A' level or equivalent.

Experience and Knowledge

Essential

Direct customer / client liaison such as reception / telephonist / healthcare support

Desirable

Within the NHS Proven ability to work with minimal supervision

Skills and Abilities

Essential

Able to work calmly under pressure. Able to co-operate and work with colleagues and other staff disciplines. Excellent communicator. Ability to use own initiative and to work unsupervised, with minimal management support if required. Able to assimilate and work to stringent instructions and guidelines.

Desirable

Proven commitment to own personal development. Proven ability in problem solving.

Personal Qualities

Essential

self-motivated, reliable and punctual. Committed to delivering a high-quality service to all users. Functions well within the multidisciplinary environment and establishes sound working relationships. Ability to maintain complete confidentiality. Tactful and sympathetic in their approach to patients, the general public and other users of the service.

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