Operations Manager

2 weeks ago

Dagenham, United Kingdom European LifeCare Group Full time

European LifeCare Group is one of Europe's largest independent provider of travel clinics and public vaccination programmes.

Founded in 1998, today European LifeCare Group has specialist clinics covering most of Denmark, the Netherlands and the UK, where the company trades under a number of brands, including Danske Lægers Vaccinations Service, Vaccination UK, London Travel Clinic, Citydoc, Mediprevent, Vaccinaties Op Reis and PreventVaccins. 

European LifeCare Group also works for both the Danish and English National Health Service as a contracted service provider of immunisation programmes in schools and national influenza vaccination programmes.



ABOUT US:

European LifeCare Group, a leading provider of vaccination clinics and on-site vaccination programs across Denmark (Headquarters) UK & The Netherlands. Even though the world today is very different, our vision from 1998 remains the same. We aim to fight disease and save lives by making prevention and treatment easy, accessible and safe.

JOB DETAILS:

Job title: Operations Manager

Contract: Fixed Term Contract until 31st July 2025

Working Hours: Monday to Friday between 8:00am - 5:00pm

BENEFITS:

Pension 5% employer contribution

Supermarket & High Street Discounts

Employee Assistant Programme

Employee referral scheme

25 days annual leave

JOB PURPOSE: 

The post holder will be responsible for managing and leading teams to ensure day to day operational delivery and service management for clinical and non-clinical services to deliver programme completion within budget and agreed timelines.

KEY RESPONSIBILITIES: 

  • Directly line manage team members working within the programme in line with Company policies and procedures, ensuring compliance with annual appraisals, personal development plans and appropriate training.
  • Responsible for local uptake levels and working to targets and KPIs.
  • Collaborate with Local Authority groups / NHS commissioners / other external stakeholders and internal key stakeholders, to provide information on the delivery of the service.
  • Responsible for all programme-level strategic planning and implementing change and process improvements.
  • Manage resources (workforce etc) and reduce operational costs where necessary.
  • Prepare reports, analytical data and updates for management.
  • Identify, assess, and prioritise potential risks and vulnerabilities across the delivery framework.
  • Plan and execute local Health Promotion for all programmes.
  • Undertake other duties commensurate with the level of this position.
  • Comply with Company policies & procedures.

EXPERIENCE/SKILLS: 

  • Degree Educated
  • Evidence of ability to deliver large, complex programmes in a highly regulated industry.
  • Lead and manage collaborative working across divisional and organisational multidisciplinary teams.
  • Ability to deliver improvements in clinical and or non-clinical environments.
  • Knowledge of Care Quality Commission desirable (CQC).
  • Strong leadership qualities to lead, empower and motivate teams.
  • Experience in budgetary and data analysis reporting.
  • Prioritise and manage own workload without supervision.
  • Assertive, team player and critical thinker.
  • Excellent IT skills.
  • Excellent communication skills - both written and verbal.
  • Strong analytical skills.

European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.

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