Senior Loss Prevention Manager
2 months ago
At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Evri we always think about what it’s like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we’re here to help you with that.
You’re not just a number to us. You’ve got to know you’ll love working here. It’s as important to us as you ‘being the right fit’. We want to help you feel what it’s like to work at Evri , to see the value you can bring to any of our roles, and how we can help you grow. We’re never one-size-fits-all. Our careers are as unique as you are.
Evri is leading the way in creating responsible delivery experiences and our team within the Loss Prevention Team have a Senior Loss Prevention Manager - Proactive role which just might be perfect for you Our people are extremely important to our business, without them we wouldn’t be where we are today, striving to do the best for our customers and clients. If you like what you hear, then we’d love you to apply
The Senior Loss Prevention Manager Proactive role will be responsible for managing high profile cases for prosecution and civil recovery; you will be responsible for training members of the loss prevention team in Civil Recovery and evidence chains. The role will proactively influence a loss preventative and risk management throughout the network, to reduce loss, damage, claims and UF originating from both internal & external sources.
ABOUT THE ROLE
Identify high Loss Areas and review the processes to ensure they are fit for purpose. Reviewing the Network claims data and formulate the correct strategy to highlight the core issues that are driving loss & damages up throughout the Network. Investigate and report the findings accordingly. Utilising data analysis formulate the correct investigation lines to target worst performing Legs in the Network Hubs Depots Delivery Units Couriers Contractors and 3rd party providers. Formulate proactive plans to reduce Claims overall losses across the network. Review contractor MI data and investigate all high claims contractors with the relevant Loss Prevention Manager Liaise with the Loss Prevention Senior Managers and support where required all complex investigations regarding organised theft within the Network and 3rd party providers, especially on our key clients and high value products. Utilising the information provided from the Loss Prevention Analyst Team on eBay, Facebook and associated channels related investigations that relate to Evri staff selling our clients products. Champion client related issues and formulate strategies to reduce losses and share findings with the relevant Client Managers and attend key client meetings. Liaise with the Central Operations Team and communicate findings regarding investigations that should be a proactive instigator of process changes. Working collaboratively with the Operational Training, Process & Implementation Teams to ensure process developments/ changes are embedded to ensure losses and damages are reduced, controlled, and sustained. Drive the Stakeholder strategy and ensure that there are good relationships with key stakeholders in all departments of our business. Continually look for new technologies that will assist in detecting internal theft-fraud and external risks to the business and ensure that Evri are leaders in this field. Supporting the Loss Prevention Regional Managers and Operations Teams in all relevant investigatory work, conducting and supporting as required across the network. Become a champion of investigations and ensure best practice is always adhered too and results are shared and communicated with the wider business. Work with the Head Of; to design and implement the Proactive Loss and Claims department into a successful area of LP, delivering results in Civil Recovery, Prosecution. Alongside the Head Of, be the gatekeeper for Loss Prevention projects and actions lists to ensure we deliver on time. Train and develop LP team in how to be successful with Civil Recovery cases and help to develop training programmes for other areas of LP and personal development. Help write new processes and policies for Loss prevention, specifically but not limited to crime reporting, banning notices and investigation and reporting processes. Work with outside agencies such as NBCS TAPA and other organisations to ensure we are current and up to date with industry standards.SKILLS/QUALS
GCSE English and Maths (grade C or above) Understanding of full MS office suite Relevant experience within a loss prevention or parcel/ logistics operations capacity previously operating at management level Experience in setting up new department and team in a loss prevention environment. The ability to handle multiple/complex tasks in a fast paced, ever changing environment Experience of working as part of and managing a team as well as experience of working independently without oversight Strong influencing skills, capable of directing people in the pursuit of a common goal. Able to demonstrate concern for satisfying one's external and/or internal customers. The ability to focus on the desired result of one's own or one's unit's work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them Strong communication skills both written and verbal Able to prioritise, plan, organise, delegate and influence to gain control. The ability to recognise and manage own and others’ emotions, to motivate oneself and restrain impulses, and to handle interpersonal relationships effectively. The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support Able to build relationships and influence stakeholders influencing positively and challenging effectively and professionally where required Takes ownership of issues and sees them through to conclusion At Evri , we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.
We are Evri. Where everyone is welcome
We’re excited for the future. Let’s deliver it together.
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