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Centre Manager
3 months ago
About the role
We are seeking an experienced Centre Manager to join our ambitious team. The successful candidate will oversee the day-to-day operations of Smart Works Reading, ensuring we deliver high-quality services to our clients and maintain strong relationships with our volunteers and partners.
Key Responsibilities:
1. Client Services:
2. Volunteer Management:
Recruit, train, and coordinate a team of volunteers who support all aspects of delivering the Smart Works service Develop and maintain a volunteer rota to ensure adequate coverage for all client appointments, outreach events & fundraising events Provide ongoing support and development opportunities for volunteers Recognise and celebrate volunteer contributions3. Stock Management:
Oversee the management of our clothing and accessories inventory Coordinate clothing donations from individuals and corporate partners Ensure the dressing room is well-stocked and organised Working with group implement systems for efficient stock rotation and disposal of unsuitable items4. Partnerships and Community Engagement:
Build and maintain relationships with local job centres, women's organisations, and other referral partners Represent Smart Works Reading at community events and networking opportunities Creating and running Smart Works Reading events in the community job fairs etc Collaborate with local businesses to secure in-kind donations and support.5. Operations and Administration:
Manage the day-to-day operations of the centre, including scheduling, budgeting, and reporting Ensure compliance with health and safety regulations and Smart Works policies Maintain accurate client and volunteer records using our database Provide regular reports on centre performance to the Board of Trustees Experience
Proven experience in managing a team and coordinating volunteers
Strong organisational and time management skills
Excellent interpersonal and communication abilities
Experience in client-facing roles, preferably in a charity or social service setting
Proficiency in using databases and Microsoft Office suite
Desirable:
Knowledge of the Reading and Thames Valley community
Understanding of employment challenges faced by women
Experience in retail or stock management
This is a full-time role based at our Reading centre. The role requires flexibility to occasionally work outside of normal office hours to support evening or weekend client appointments or community events.
We particularly welcome applications from individuals of all backgrounds, including those from underrepresented groups, those with disabilities, and those with lived experience of unemployment.
Smart Works promotes equity, diversity, and inclusion in our workplace and makes recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
What we offer:
A salary of circa £30,000 25 days of annual leave, plus bank holidays Company pension scheme A positive, supportive working environment with opportunities for growth The chance to make a tangible difference in women's lives. VIP access to Smart Works sales, events, and pop-up shops Be part of a fast-growing, high-profile UK charity with a proven track record of successHow to apply
Please submit a CV by 29th August at 5pm.
Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.
We do not use AI in any part of our recruitment process. Your application will be carefully considered by the People Team.
At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website).
