Advice and Information Officer

3 months ago

London, United Kingdom Brackenberry Full time

We are working closely alongside a Local Authority in London to assist with the appointment of an Advice and Information Officer, on a 6-month contract, likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £17.65 - £22.53 per hour

Responsibilities:

  • To receive, triage and resolve adult social care enquiries using a strength based approach, helping people to help themselves either face to face, in writing or by telephone.
  • Provide information and signposted advice to customers about the range of voluntary sector partners and other appropriate community services to help increase levels of customer independence.
  • Be familiar with the range of community based support services to help people become more independent, including equipment
  • Promote and deliver the highest standards of customer care, which includes offering a professional, friendly, courteous service to contacts
  • To complete delegated work tasks thoroughly and timely, and using own initiative, seeking guidance as required

Experience :

  • Working and taking customer enquiries on a busy public enquiry service
  • Experience of working with adult social care services
  • Verbally resolving customer enquiries in a straight forward way 
  • Dealing with challenging customers 
  • Using Microsoft Office products and an on-line computer system 
  • Working to targets and timescales using your initiative 
  • Able to learn and deliver other services incorporated in Customer
    Services

Please note:

  • You should be available to work immediately or at a short notice.
  • You should have right to work in U.K
  • This role requires an basic DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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