Prescriptions Clerk

Job summary

Tobe responsible for the accurate and timely processing of prescription requestsfor our patients, liaising effectively with all relevant personnel.Duties can include but are not limited to, the processing of repeat prescriptionsin electronic and hard copy format, including online requests. In addition, thepost-holder will be required to support with ad-hoc administrative and Reception duties when required.

Main duties of the job

Deal with prescription queries from patients, care homes and community pharmacies.

Patient Services

To process repeat prescriptions within a timely scale to the highest standard

To manage the prescribing process including all requests, monitoring usage and informing GPs of any compliance issues or queries

To liaise with community pharmacies and care homes and other clinical teams.

To assist with any other ad-hoc administration processes when required.

About us

We are a very busy, friendly surgery situated in the small market town of Faversham.

We are a highly motivated, efficient and friendly team of doctors, nurse practitioners, practice nurses, HCAs, receptionists and administrative staff.

Benefits include 5 weeks annual leave, sick pay and bank holidays on a pro-rata basis.

Job description

Job responsibilities

Patient Services

To process repeat prescriptions within atimely scale to the highest standard

To manage the prescribing process includingall requests, monitoring usage and informing GPs of any compliance issues orqueries

To communicate effectively with patientsensuring they understand why tests have been requested

To clearly communicate with clinicians

To liaise with community pharmacies and carehomes if any issues arise

Responsibility for administration

To provide regular support to leads and other departments

To keep patient records clear and up to date

To cover late night reception when required in a flexible workingarrangement

Communication

The post-holder should recognise theimportance of effective communication within the team and will strive to:

Communicate effectively with other teammembers

Communicate effectively with patients andcarers

Recognise peoples needs for alternativemethods of communication and respond accordingly.

Equalityand diversity:

The post-holder will support theequality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professionaldevelopment:

In addition to maintaining continuededucation through attendance at any courses and/or study days the post-holderwill participate in any training programme implemented by the practice as partof this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Contributionto the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audits where appropriate. Person Specification

Experience

Essential

Experience of working within a team

Desirable

Experience of working within a GP surgery/ Primary Care Experience of dealing with vulnerable patients

Qualifications

Essential

Minimum 3 A-C grade GCSEs or equivalent(English, Maths, Science) Good communications skills Good working knowledge of IT Good understanding of own limitations Ability to work in a close team Excellent Organisational skills Excellent communication skills Ability to work on own initiative Flexibility

Desirable

Administrative Qualifications Knowledge of EMIS Experience of Administrative role in General Practice and or a primary care setting Telephone skills Understanding of General Practice Understanding of NHS structure

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