Customer Service Advisor- Lincolnshire County Council

6 months ago

Lincoln, United Kingdom Serco Full time

Customer Service Advisor

Adult Care Teams, Care & Wellbeing Hub

Location: Customer Serve Centre, Lancaster House, Lincoln

Full time, Permanent

£,.per annum + benefits 

Serco is one of the leading public sector providers of customer services, working with central and local governments to provide customer-facing and back-office functions. We pride ourselves on a high-quality service, often supporting some of the most vulnerable people in our society – and as one of our Adult Care Customer Service Advisors you will ensure that we continue to deliver this incredibly important work here in Lincolnshire County Council.

The Customer Service Centre is the First Point of Contact for many of Lincolnshire County Councils Services, including Adult Care, Children’s Services, Highways, Registration & Celebratory Services, Library Services. We deliver a diverse range of services, many of which play an important part in people’s lives - whether it is carrying out a Social Care Assessment to enable a resident to stay safely at home, taking a contact to support a Child in Need or simply renewing a library book, it can be hard, but rewarding work.

The Opportunity

We have several vacanciesavailable in our Customer Service Centre based in Lincoln in our Adult Care Teams. Using the strength-based approach to enable positive change in people’s life you will deal with contacts via telephone and email from the public and professionals who are contacting us for information and advice, to report a safeguarding or to access a service from Adult Care, the Lincolnshire Carer Service and/or the Wellbeing Service. 

These calls can be complex, sensitive, and emotive, but from the training received you will use your call control, professional curiosity as well as your excellent communication skills to gather the relevant information to determine the most appropriate outcome for the customer.

About you

You will be a passionate and customer focused candidate with experience of working within a busy Customer Care or Customer Service Centre environment. Experience within a social care setting would be preferred, but not essential as full training will be provided. 

Excellent typing and sound IT skills are essential as you will be required to type and talk to ensure the contact is taken as efficiently as possible

Where will I work?

Our offices are based in Lincoln City Centre at Lancaster House, and we do offer agile working opportunities (a mix of Office and working at home) once you’re settled in and fully trained. The office is perfectly situated for travel via public transport and there is a discounted car parking scheme in operation if you choose to drive. 

Please note during training you will be required to work 5 days a week for 3 weeks

What hours will I work?  

Due to the nature of the role, you will need to be flexible to work between the hours of 8am and 8pm, Monday to Friday. 9am to 4pm on a Saturday. However, currently Adult Care Teams work 8am to 6pm, and do not work on may be subject to change

What training will I be given?

You will be given a full Serco Induction and relevant training aligned to your role and ongoing development.

What we offer:  

Salary £,. per annum  Competitive pension scheme; matched up to 6% and Life Insurance Agile working opportunities Career progression Scheme days annual leave in addition to bank holiday, plus the opportunity to buy up to an additional 5 days per annum Access to employee support services  Inclusion in our Local Government Partnership Engagement activities throughout the year Serco discounts which include cinema, Merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships. The chance to make a positive difference to public sector services in a company passionate about diversity and inclusion

  • Social Work Professional

    5 days ago

    Lincoln, Lincolnshire, United Kingdom Lincolnshire County Council Full time

    Social Work Professional - Lincolnshire County CouncilWe have a vacancy for a Social Work Professional to join our team at Lincolnshire County Council. This is an excellent opportunity for an experienced social worker to work in a fast-paced environment, making a positive impact on the lives of adults in need of care and support.About the Role:This role will...

  • Records Management Professional

    1 month ago

    Lincoln, Lincolnshire, United Kingdom Lincolnshire County Council Full time

    About the RoleWe are seeking a skilled Records Management Officer to join our Information Assurance team at Lincolnshire County Council. As a key member of our team, you will assist in implementing and improving our records and information management approach across digital and hardcopy records.ResponsibilitiesCollaborate with the Records Manager to develop...

  • Lincolnshire County Council Financial Expert

    1 week ago

    Lincoln, Lincolnshire, United Kingdom Lincolnshire County Council Full time

    About the Role:We are currently seeking a highly skilled Financial Accountant to join our dynamic team in Lincolnshire, UK. As a key member of our finance department, you will play a critical role in managing the Council's finances, preparing accounts, and ensuring compliance with relevant regulations.The ideal candidate will possess a CCAB/CIMA...

  • Customer Service Advisor

    7 months ago

    Lincoln, United Kingdom Serco Plc Full time

    Customer Service Advisor Adult Care Teams, Care & Wellbeing Hub **Location**: Customer Serve Centre, Thomas Parker House, Lincoln 6 month FTC, £21,822.50 + Benefits Serco is one of the leading public sector providers of customer services, working with central and local governments to provide customer-facing and back-office functions. We pride ourselves on...

  • Customer Service Advisor

    6 months ago

    Lincoln, United Kingdom Serco Plc Full time

    Customer Service Advisor x 4 Adult Care Teams, Care & Wellbeing Hub **Location**: Customer Serve Centre, Lancaster House, Lincoln Full time, Permanent £21,822.50 per annum + benefits Serco is one of the leading public sector providers of customer services, working with central and local governments to provide customer-facing and back-office functions. We...

  • Customer Service Advisor

    7 months ago

    Lincoln, United Kingdom Lincolnshire County Council Full time

    This post is being advertised on behalf of SERCO. We are looking for a Customer Services Advisor covering Children's service. The post will be based at Serco Offices in Lincoln. Serco is one of the leading public sector providers of customer services, working with central and local governments to provide customer-facing and back-office functions. We pride...

  • Customer Service Advisor C&w-lincolnshire County

    7 months ago

    Lincoln, United Kingdom Serco Plc Full time

    Customer Service Advisor - Children’s Service **Location**: Lincoln **Contract Type**: 2 x37hr Permanent Post **Salary**: £23,895.64 Serco is one of the leading public sector providers of customer services, working with central and local governments to provide customer-facing and back-office functions. We pride ourselves on a high-quality service, often...

  • Customer Service Advisor C&w-lincolnshire County

    7 months ago

    Lincoln, United Kingdom Serco Plc Full time

    Customer Service Advisor - Children’s Service **Location**: Lincoln **Contract Type**: 37hr Permanent Post **Salary**: £23,895.64 Serco is one of the leading public sector providers of customer services, working with central and local governments to provide customer-facing and back-office functions. We pride ourselves on a high-quality service, often...

  • Development Officer for Lincolnshire

    7 days ago

    Lincoln, Lincolnshire, United Kingdom Lincolnshire County Council Full time

    Are you passionate about economic development and looking for a challenging role? We have an exciting opportunity for a Development Officer to join our team at Lincolnshire County Council.About the RoleThe Development Officer will play a key role in supporting the delivery of projects and programmes that drive economic growth and development in Lincolnshire....

  • Customer Service Advisor

    7 months ago

    Lincoln, United Kingdom Serco Plc Full time

    Customer Service Advisor - Carers Lincolnshire County Council, LN1 Part Time, 25 and 31 Hours available £23,954.49 pro rata + Benefits Serco is one of the leading public sector providers of customer services, working with central and local governments to provide customer-facing and back-office functions. We pride ourselves on a high-quality service, often...

  • Credit Controller

    7 months ago

    Lincoln, United Kingdom Serco Plc Full time

    Credit Controller Full Time, Permanent Lincolnshire County Council, Lincoln £20,970 + Benefits Here at Serco we’re looking for a Credit Controller to join us and complete the Credit Control Service on behalf of Lincolnshire County Council and Serco ensuring the delivery of a quality service to customers and clients. Key Accountabilities Review debts in...

  • Infant Feeding Peer Supporter

    6 months ago

    Lincoln, United Kingdom Lincolnshire County Council Full time

    The Infant Feeding Peer Support Workers will work to support the infant feeding strategy to provide additional support with breastfeeding within a designated area within Lincolnshire. The post holder will offer breastfeeding peer support in order to increase breastfeeding initiation and continuation rates in line with NICE guidance, as well as act as a point...

  • Child and Family Liaison Specialist

    7 days ago

    Lincoln, Lincolnshire, United Kingdom Lincolnshire County Council Full time

    Job Description">As a Family Time Worker with Lincolnshire County Council, you will play a crucial role in supporting the ongoing relationship building between children and their families.">Key responsibilities include organising and supervising child Family Time sessions, recording and assessing child Family Time, and liaising with parents/carers and...

  • Social Worker

    3 weeks ago

    Lincoln, Lincolnshire, United Kingdom Lincolnshire County Council Full time

    Job Overview:Lincolnshire County Council seeks experienced social workers to join its Family Assessment and Support Teams in Lincolnshire. In this role, you will assess social care needs, support planning, and review packages of care for children and families.Main Responsibilities:- Assessing and addressing social care needs- Creating and managing...

  • Customer Service Advisor

    6 months ago

    Lincoln, United Kingdom Serco Plc Full time

    Customer Service Advisor - Carers **Location**: Thomas Parker House, 13/14 Silver Street, Lincoln, LN2 1DY Full Time, 37 Hours Competitive Salary + Benefits Serco is one of the leading public sector providers of customer services, working with central and local governments to provide customer-facing and back-office functions. We pride ourselves on a...

  • Youth Development Specialist, Lincolnshire

    1 month ago

    Lincoln, Lincolnshire, United Kingdom Lincolnshire County Council Full time

    We are seeking a skilled and compassionate Youth Development Specialist to join our team at Lincolnshire County Council. The successful candidate will have a strong background in social care and the ability to work effectively with children and young people.**Job Summary:**This role involves working with children and young people to identify and address...

  • Accounting and Finance Professional

    1 week ago

    Lincoln, Lincolnshire, United Kingdom Lincolnshire County Council Full time

    Join Our Team as a Financial Accountant:Lincolnshire County Council is seeking a highly skilled Financial Accountant to join our team in Lincolnshire, UK. As a key member of our finance department, you will play a critical role in managing the Council's finances, preparing accounts, and ensuring compliance with relevant regulations.The ideal candidate will...

  • Financial Accountant Position

    1 week ago

    Lincoln, Lincolnshire, United Kingdom Lincolnshire County Council Full time

    Job Title: Financial AccountantWe are seeking a skilled Financial Accountant to join our team in Lincolnshire, UK. The successful candidate will be responsible for managing the Council's finances, preparing accounts, and ensuring compliance with relevant regulations.The ideal candidate will have a CCAB/CIMA qualification or be part-qualified, with strong...

  • Senior Legal Counsel

    1 week ago

    Lincoln, Lincolnshire, United Kingdom Lincolnshire County Council Full time

    Job Overview"In this role, you will work as a Senior Legal Counsel providing high-quality legal and administrative advice to Lincolnshire County Council. Your main responsibilities will include handling complex legal matters, ensuring compliance with established legal principles, and advising on decision-making processes.The ideal candidate will have at...

  • Education Team Lead

    4 weeks ago

    Lincoln, Lincolnshire, United Kingdom Lincolnshire County Council Full time

    Lincolnshire County Council is seeking a highly skilled and experienced individual to lead the School Admissions Team. As a key member of the council's education department, you will be responsible for managing school admission appeals, meeting statutory duties, and leading a hybrid role that requires a driving licence and vehicle access.The salary for this...