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Temporary Commercial Assistant

7 months ago

Northamptonshire, United Kingdom International Flavors & Fragrances Full time

Job Description

Job Purpose: 
Based at our Wellingborough site, the Commercial Assistant will provide essential support to the account management team by assisting with new briefs, wins, pricing, and technical queries. It will be required to build a solid and trustful relationship with the customers, supported by colleagues from the various departments such as designers, operations, supply chain, quality and regulatory.

The Commercial Assistant will also organize sample orders and serve as a critical point of contact for customers when account managers are unavailable. Additionally, they will be responsible for setting up new products on the system and ensuring accurate pricing. 


Key Responsibilities: 
• Assist account managers with new briefs, wins, pricing requests, and maintaining strong customer relationships. 
• Answer technical queries from customers, liaising with the technical team as needed to provide accurate information.
• Organize sample orders on the system, managing customer inquiries related to samples. 
• Act as a primary point of contact for customers when account managers are traveling or unavailable. 
• Set up new products on the system, ensuring that pricing information is accurate and up to date. 
• Coordinate customer’s Factory Trials together with customer service team. 
• Collaborate with account managers and other relevant departments to streamline processes and drive efficiency. 
• Maintain accurate records of customer interactions, pricing, and product information. 

Skills: 
- Excellent written and verbal communication skills. 
- Strong customer service orientation and problem-solving abilities. 
- Highly organized and detail oriented. 
- Ability to work collaboratively in a fast-paced, deadline-driven environment. 
- Computer literacy, Excel knowledge (Moderate). 
- SAP & CRM (e.g. Salesforce) skills are a bonus (in house training will be provided) 

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role with the organisation and the overall business objectives of the organisation.

At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.