DTU Administrator

Job summary

The Oncology/Haematology department are looking for an enthusiastic and motivated individual to join our administrative team within the Day Treatment Unit (DTU) at the Churchill Hospital, Oxford. This post would suit someone who particularly enjoys a patient facing role as a key element involves welcoming and dealing with patients visiting the unit to receive their treatment and providing admin support to the clinicians.

Back-office responsibilities include updating the Electronic Patient Record (EPR) ensuring all appointments have been booked. You will need to possess good communication and interpersonal skills, be proactive and be a good team player. If you would like to make a positive contribution to a patient's care experience, then we would like to hear from you.

For an informal chat please contact Nicole Cosma, DTU Team Leader, on

Main duties of the job

To be a member of the Day Treatment unit (DTU) and provide a comprehensive administrative support to the DTU nurses and service based at the Churchill Hospital and efficiently managing the processes underpinning the service: management of our databases (EPR, ARIA) chemotherapy delivery across day services, helping with patient queries and booking transport.

Be able to have sensitive and compassionate manner with patients and relatives who are in relative states of emotional distress in view of delicate nature of the disease area.

About us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

Job description

Job responsibilities

For full details of the role and responsibilities, please refer to the attached Job Description.

Administrative support (DTU)

1. Use EPR to capture all patient activity on a daily basis within DTU; this includes being able to complete waiting lists, admissions/discharges, ward attenders and appointments.

2. Use other software systems such as ARIA to sense-check input of data on EPR.

3. Have thorough knowledge of 18 weeks Referral to Treatment in relation to patients and how this applies to patients being referred to Oncology/Haematology.

4. Have thorough knowledge of 18 weeks Referral to Treatment in relation to patients and how this applies to patients being referred to DTU.

5. Answer the telephone and take messages from patients, relatives, doctors, allied health care professionals etc and deal with any queries as appropriate.

Reception/Ward Clerk Role (DTU and Outpatients)

1. Be responsible for greeting all new patients, relatives and visitors and direct them to the appropriate member of staff/area while demonstrating excellent communication skills when dealing with patients, relatives and members of the multidisciplinary team utilising sensitivity, empathy and ability to manage conflict.

2. Answer the telephone courteously and direct enquiries as appropriate.

3. Liaise with other departments within the hospital to book any requested investigations.

4. Assist with any transport queries as required; checking the system for the week ahead and updating clinical staff of any patients arriving on hospital transport with special needs. On a daily basis liaise with ambulance staff as patients arrive regarding return journey and book this when patient is ready to leave.

5. Be responsible for updating EPR and ARIA.

6. Assist with resolution for IT queries equipment or software ( carts)

7. Provide cover as needed to man outpatients reception, working with the Reception team to ensure all essential duties are undertaken and completed in a timely manner.

Person Specification

Education/Qualifications

Essential

Good general level of education (, 5 GCSEs/BTEC grade C or above or equivalent)

Experience

Essential

Proficient in use of MS Office Experience working in a team as well as independently

Desirable

EPR/Aria Trained Previous experience in the NHS/Public Sector

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