Ward Receptionist

Job summary

If you are looking for a new challenge and are interested in joining our wonderful University Hospitals of Derby and Burton (UHDB) team and you feel passionate about patient care then we would love to hear from you.

We're looking for passionate and committed individuals who share our values and want to invest in continuously improving patient experience. You will have good people and communication skills. Administrative experience is preferred but not essential; training will be given. There is an element of being able to work on your own initiative alongside a job share and clinical staff.

Main duties of the job

The main duties will be working on the reception desk admitting and discharging patients, answering the phones, booking outpatient appointments, tracking patient notes and other administrative duties.

You will work alongside consultants, nursing staff and more. The post holder will need to be computer literate, ideally with knowledge of the hospital system, however training will be given. Good communication and telephone skills are essential in this role

Closing date of applications: 20 May 2024

Interview date: 03 June 2024

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

Development opportunities, both professional and leadership development On-going support from recruitment to when you join our team and beyond. Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

We see on average 4810 OP appointments a day. We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week. An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country. Our hospitals admit an average of 195 emergency patients daily. Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres. We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day. UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff. Job description

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers

Person Specification

Experience

Essential

Admin/customer service experience Experience working within a busy environment Good communication skills/good written application

Desirable

Previous experience in a health care setting

Qualifications

Essential

GCSE grade C in both Maths and English or above

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