Ward Receptionist

An exciting opportunity has arisen for a highly motivated and enthusiastic person to join our team. The main function of this role is to provide valuable clerical support to Ward 203.

Ward 203 provides 24/7 care to patients with both Elective and Trauma Spinal conditions and Orthopaedic Trauma patients both pre and post operatively.

Receptionist cover may be needed 7 days a week between the hours of 7am - 7.30pm.

The shifts are generally twelve and a half hours long with a hours unpaid break included in those hours

Receptionist are a vital part of our team on Ward 203.

They work closely with a wide range of disciplines. The Role is varied and requires a flexible approach. Ward based knowledge is desirable with a range of administrative procedures including case note tracking.

Your role as a receptionist is vital to the overall smooth running of the ward, you will be the first people our patients and visitors as well as staff will be greeted by.

The role of the receptionist within the ward is varied and fast paced, encompassing a variety of responsibilities to support the high standard of care given to patients. This includes but is not limited to:

- Using clinical software to manage patient information and location.
- Appropriately filing patient notes
- Admitting/discharging patients using the Trust systems
- Engaging in communication with patients, relatives, visitors and staff alike
- Scanning documentation
- Ensuring adequate levels of clerical supplies
- Liaising with other areas of the hospital to help support patient care.
- Working knowledge of Systems such as Excel, Power Point, Word, saffron
- Taking telephone calls
- Making appointments for patients
- Non clinical care of patients ie. supporting them with post/phone calls/ordering taxis/complete feedback
- Admin support to the sisters ie. Type letters/take minutes of meetings
- Manage post
- Audits

You will be required to use a number of Trust databases to admit and discharge patients as well as locating case notes. Your duties will also involve meeting and greeting patients and carers as well as the many visiting staff.

**Interview date**: 28 April 2023

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

**In return we will offer**:

- Development opportunities, including both professional and leadership development
- On-going support through every step of the way from recruitment to when you join our team and beyond.
- A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

**Key Facts about our Trust**:

- Our hospitals see more than 4,000 outpatients daily
- We see more Trauma & Orthopaedic outpatients than any other Trust - over 3,300 per week
- An average 860 patients are seen in A&E every day - 6th largest in the country
- Our hospitals admit more than 220 emergency patients daily.
- We carry out more planned surgical operations than any other Trust in England with almost 50,000 operations taking place in our 52 operating theatres
- We are one of only 5 Trusts nationally with more than 50 operating theatres
- We carry out more than 300 elective procedures each working day