Administrator - Physiotherapy

1 month ago

Bradford, United Kingdom Bradford Teaching Hospitals NHS Foundation Trust Full time

Job summary

Previous applicants need not apply

We are seeking to recruit a well-motivated, reliable individual with good communication and interpersonal skills to join our admin & clerical team for hours per week, working the following shift patterns: hours over Monday to Friday, between 8am - 6pm.

Typing/word processing is essential along with IT skills including knowledge of Microsoft packages. Secretarial experience is desirable but not essential, but you should have an administrative background including dealing with the general public on a face-to-face basis and by telephone often around sensitive issues.

A high standard of communication and interpersonal skills with the ability to work with staff at all levels is essential to this post along with a strong team ethic. A good knowledge of the NHS would also be advantageous

The post involves booking/arranging patient appointments, record retrieval, data inputting, reception duties and all general office duties. Communicating with other clerical staff, Therapists and Healthcare colleagues from internal and external sources, satellite clinics working in community-based settings and Wards across multiple sites.

If you feel you have the skills, experience and drive that it takes to be part of our team and a Trust whose mission is to provide safe, high-quality healthcare at all times to its population, we look forward to you application.

Main duties of the job

To support admin tasks, providing varied administrative support relating to the therapy teams and admin colleagues. Deal with telephone enquiries, often of a sensitive nature in a constructive and sympathetic manner, referring to the appropriate person where necessary and rerouting these calls when required. Provide cover for absent administration colleagues including reception/booking office role and responsibilities within the department/across varied sites. Support administrative colleagues during periods of sickness, annual leave or training with support and guidance from seniors as required. Booking patient appointments including rescheduling/cancellation of an appointment Maintain efficient office systems, and maintain a booking out system for all patient case notes. Liaise with medical records and other departments/satellite locations Recognise and deal with difficult situations and utilise procedures/policies to minimise violent and aggressive behaviour (receptionist and telephone duties). To ensure accuracy when administering any relevant IT systems. Access the Patient Advisory Liaison Service (PALS) where appropriate Assist in the monitoring of equipment and stationery stock levels. Input orders via the Trust electronic and/or paper ordering systems Take part in departmental meetings, administration meetings and team briefings.

About us

Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:

We value people We are one team We care

We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.

Job description

Job responsibilities

The job holder will provide varied administrative support across the Physiotherapy Service. .

The job holder will deal with general telephone calls and enquiries from patients, the public, staff across varied sites, and other Health Care Providers, ensuring that they are dealt with accurately, in a timely, polite and courteous manner.

The job holder will have some involvement with Physiotherapy and Occupational Teams and Service Managers across the Specialty / Division to ensure that patients are treated in accordance with the Trusts policy and procedures.

The job holder will be expected to contribute to the daily delivery of the Service by ensuring all tasks required by the Teamare completed in as timely and efficient manner as possible.

It is expected that the job holder will contribute to the development of an efficient Service, undertaking a range of clerical duties in support of the Department/Booking Office.

Person Specification

Experience

Essential

Reception duties Experience of working face to face and/or telephone contact with the general public including the handling of complaints and complex calls. Working experience/knowledge of computers, data input and word processing Experience of relating to people at all levels Previous NHS experience Previous clerical experience working in an NHS appointment booking service and for providing an excellent level of customer service.

Skills

Essential

Ability to file and retrieve files Good keyboard skills Excellent Interpersonal skills Excellent verbal and written communication skills Literacy and Numeracy Ability to communicate in English both verbally and in writing at a high level Good interpersonal/communication skills Attention to detail Ability to achieve thoroughness and accuracy when accomplishing a task

Desirable

Use of electronic systems, diaries and patient records

Knowledge

Essential

Knowledge and understanding of Microsoft Office packages, including use of Excel and Power-point, internet, e-mail etc

Desirable

Knowledge of Patient Administration Systems including Clinical Manager System (CMS/SQL), SystemOne, EPR, Olympus

Qualifications

Essential

Educated to GCSE standard* RSA I/ICT/Word Processing or equivalent An appropriate speed and accuracy of typing is required for this role, and this will be assessed at interview

Desirable

ECDL/CLAIT/RSA II

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