CRM Business Analyst

3 months ago

Deeside, United Kingdom Iceland Full time
Description

Our IT Tech Team are expanding. We are looking for a CRM Business Analyst to join our wonderful Integration Team

The CRM Business Analyst will play a vital role in shaping the customer relationship management here at Iceland. This role will become the central subject matter expert within the IT Integration Team.

The ideal candidate is someone who is able to understand and document the current processes, which includes business workflows and data. As well as facilitate, coordinate, and document detailed business requirements which will become the future blueprint. They will work cross functionally across IT teams, the wider business and with external suppliers.

Purpose of Role

To document the BAU processes (systems and data as well as business workflows). To facilitate, coordinate and document detailed business requirements which includes User Stories. To aide in the development of innovative solutions to meet business change requirements. To assist internal customers in the management and development of their business processes to create efficiency and value. To assist in the management of key IT projects, work packages from their inception to ensuring they are completed: to the agreed timescales and milestone plan. with the desired deliverables of the appropriate quality. achieving the appropriate benefits schedule. report writing, this will incorporate writing the business terms of reference, writing the business requirements documentation – in readiness for the developers to commence coding. testing: to assist as and when required. Working with the Service Delivery team regarding service transition.

Key Accountabilities

Project or Work Package:

Function as IT and first point of contact within the given business area(s), if applicable. Work with business users to identify solutions for business problems or opportunities. Development and the delivery of requirement documentation (TOR, Business Requirements, project life cycle documentation, test scripts & user guides etc.). Once the requirements have been approved, create the Product Backlog (epic’s, features, user stories and tasks). May be asked to coach new starters and business stakeholders when handing over solutions.

Day to Day

Accountable for the performance of activities related to the support of existing systems. Ensure an Account Management relationship is developed within the given business area of responsibility. Provide regular Project / work package / account management information updates within agree deadlines incorporating project life cycle documentation. Educate and influence the business users in understanding the importance and capability of systems, data management and business process. Keep up to date with industry best practices; provide training and documentation where required. Perform miscellaneous job-related duties as assigned. Working with the wider IT team to:

o help develop the IT strategy and milestone plan for IT.

o help coordinate the delivery of all IT projects.

o provide support to other Business Analysts, the wider Squad and Project Mangers etc.

KPIs

Manage and keep up to date individual project documentation to include the following, if applicable:

Proposals and Terms of Reference. Request for Information (RFI) / Request for Proposal (RFP) / Invitation to Tender (ITT) – where applicable. Business Requirements Analysis and relevant Documentation including User Stories. Design documentation. Product backlogs. Implementation and transition plans. Periodic reporting for the IT leadership team. Relevant project documentation and user guides.

Adherence to the agreed / approved project:

Timescale.  Deliverables.

Qualifications/Knowledge/Experience

Effective communication/people skills and the ability to lead and motivate a team. Excellent communication and coordinating skills will ability to gather and challenge requirements. Experience in CRM platforms such as Salesforce, Microsoft Dynamics, etc would be an advantage. Experience in working with senior decision-makers. No minimum qualifications are required, although formal qualifications would be an advantage (such as a degree in Information Technology, Computer Science, or a related field). Experience of working in an agile environment and the management of a product backlog. Knowledge of Microsoft Azure DevOps or Jira. Experience of a fast-paced retailer, supply chain or similar environment. Development Lifecycle - Analysis capability to work with business users and IT development teams to turn business problems into system solution requirements. This includes soft skills such as holistic thinking and problem solving. Management - Skill in organising resources and establishing priorities. Communications and relationship management.

Benefits

Flexible working (minimum 2 days in the office) 25 days holiday, plus 8 days bank holiday 15% store discount, 30% club individual restaurant discount Free parking onsite Double discount weeks Highly subsidised restaurant onsite with our own Michelin Star Chef Subsidised Costa onsite Discounted gym membership Charity fundraising events Enhanced maternity/paternity leave Long service awards Reward & recognition Online discounts at over 150 retailers and cashback on shopping, holidays, insurance and more

  • CRM Business Analyst

    1 month ago

    Deeside, Flintshire, United Kingdom Iceland Full time

    About the RoleWe are seeking a highly skilled CRM Business Analyst to join our Integration Team at Iceland. As a key member of our team, you will play a vital role in shaping our customer relationship management strategy and processes.Key ResponsibilitiesDocument and analyze current business processes, including workflows and data management.Facilitate and...

  • CRM Business Analyst

    1 month ago

    Deeside, Flintshire, United Kingdom Iceland Full time

    About the RoleWe are seeking a highly skilled CRM Business Analyst to join our Integration Team at Iceland. As a key member of our team, you will play a vital role in shaping our customer relationship management strategy and processes.Key ResponsibilitiesDocument and analyze current business processes, including workflows and data management.Facilitate and...

  • CRM Business Analyst

    1 month ago

    Deeside, Flintshire, United Kingdom Iceland Full time

    About the RoleWe are seeking a highly skilled CRM Business Analyst to join our Integration Team at Iceland. As a key member of our team, you will play a vital role in shaping our customer relationship management strategy.Key ResponsibilitiesDocument current business processes, including workflows and data management.Facilitate and coordinate detailed...

  • CRM Business Analyst

    1 month ago

    Deeside, Flintshire, United Kingdom Iceland Full time

    About the RoleWe are seeking a highly skilled CRM Business Analyst to join our Integration Team at Iceland. As a key member of our team, you will play a vital role in shaping our customer relationship management strategy.Key ResponsibilitiesDocument current business processes, including workflows and data management.Facilitate and coordinate detailed...

  • CRM Executive

    2 weeks ago

    Deeside, United Kingdom Digital Gurus Full time

    Job DescriptionPermanent CRM Executive for a global FMCG brandLocation: Near ChesterSalary: Up to £35k, Depending on Experience + Plus Great Benefits!Please apply if you have some experience within Digital Marketing or CRM, this is a great opportunity to work for a successful brand!Key ResponsibilitiesExpert in email campaign development, testing,...

  • CRM Marketing Specialist

    2 weeks ago

    Deeside, Flintshire, United Kingdom Iceland Full time

    Unlock Your Potential as a CRM Executive at IcelandAre you a driven and commercially focused professional looking to make a real impact in the world of CRM?We're seeking a talented CRM Executive to join our team at Iceland, where you'll play a key role in driving our CRM agenda and optimising our communications to drive online transactions and benefit our...

  • Work Measurement Analyst | Retail | Deeside

    3 weeks ago

    Deeside, United Kingdom CV-Library Full time

    Work Measurement Analyst | Retail | Deeside Zachary Daniels Recruitment are delighted to be supporting our good client in the appointment of a Work Measurement Analyst. Reporting into the WFM Productivity Manager your role will be to support the Workforce Management department to deliver an overall programme of works, whilst achieving your team's...

  • Financial Analyst

    1 week ago

    Deeside, Flintshire, United Kingdom Rotheram Carrington Recruitment Group Full time

    Rotheram Carrington Recruitment Group is seeking a skilled Financial Analyst to join their established finance team. This 12-month fixed term contract offers a great working environment and the opportunity to take ownership of management accounts for assigned areas within the group.The ideal candidate will have QBE, CIMA/ACCA/ACA part qualified or newly...

  • Financial Analyst

    1 week ago

    Deeside, Flintshire, United Kingdom Rotheram Carrington Recruitment Group Full time

    Rotheram Carrington Recruitment Group is seeking a highly skilled Financial Analyst to join their established finance team. This 12-month fixed term contract offers a great working environment and the opportunity to take ownership of management accounts for assigned areas within the group.The ideal candidate will have QBE, CIMA/ACCA/ACA part qualified or...

  • Senior QC Analyst

    7 days ago

    Deeside, Flintshire, United Kingdom ConvaTec Full time

    About the RoleWe are seeking a highly skilled and experienced Chemical Testing Expert to join our team at ConvaTec. As a key member of our Analytical Chemistry laboratory, you will be responsible for supervising a team of Chemical Analysts and ensuring that all laboratory practices meet regulatory and procedural requirements.Key ResponsibilitiesAssist the...

  • Senior QC Analyst

    1 week ago

    Deeside, Flintshire, United Kingdom ConvaTec Full time

    Job SummaryWe are seeking a highly skilled and experienced Chemical Testing Expert to join our team at ConvaTec. As a key member of our Analytical Chemistry laboratory, you will be responsible for supervising a team of Chemical Analysts and ensuring the laboratory performs to the required standard.Key ResponsibilitiesAssist the Laboratory Team Leader in...

  • Production Administrator

    5 months ago

    Deeside, United Kingdom The Business Connection Full time

    A fantastic opportunity for an experienced Administrator to join an engineering company located in Hawarden on an ongoing temporary basis. Monday to Friday, 9am-5pm OR 8:30-4:30 Key duties will include: - Input orders onto an CRM system - Respond to customer order queries - Liaise with other departments to ensure progress is being made and customer...

  • Retail Sales Performance Analyst

    1 week ago

    Deeside, Flintshire, United Kingdom New Ventures Recruitment Full time

    Job Title: Retail Sales Performance AnalystAbout the Role:We are seeking a highly skilled Retail Sales Performance Analyst to join our team at New Ventures Recruitment Ltd. As a key member of our client's award-winning business, you will play a crucial role in driving sales performance and optimizing retail operations.Key Responsibilities:* Oversee work...

  • Work Measurement Analyst

    2 weeks ago

    Deeside, Flintshire, United Kingdom Iceland Full time

    Role OverviewWe are seeking a skilled Work Measurement Analyst to join our Workforce Management Department at Iceland. As a key member of our team, you will play a crucial role in accurately measuring, modeling, and maintaining hours for Retail, supporting our department's mission to focus efforts on the right areas, doing tasks effectively and efficiently,...

  • Work Measurement Analyst

    2 days ago

    Deeside, Flintshire, United Kingdom Iceland Food Group Full time

    Work Measurement AnalystAt Iceland Food Group, we're looking for a skilled Work Measurement Analyst to join our Workforce Management Department. As a key member of our team, you'll play a crucial role in accurately measuring, modeling, and maintaining hours for Retail. Your mission will be to support the department's goal of focusing efforts on the right...

  • Work Measurement Analyst

    7 days ago

    Deeside, Flintshire, United Kingdom Iceland Full time

    Work Measurement Analyst RoleWe are seeking a skilled Work Measurement Analyst to join our Workforce Management Department at Iceland. As a key member of our team, you will play a crucial role in accurately measuring, modeling, and maintaining hours for Retail, supporting our department's mission to focus efforts on the right areas, doing tasks effectively...

  • Business Development and Sales Liaison Officer

    1 day ago

    Deeside, Flintshire, United Kingdom Scantec Recruitment Full time

    This is an exciting opportunity to develop your skills in customer service and sales within a leading food manufacturing company. The role would cover a maternity leave position with a view to learning the business and moving into another role in 12 months time.The Graduate Customer Service & Sales Executive role is a cross-functional office role supporting...

  • Business Development Manager

    3 days ago

    Deeside, Flintshire, United Kingdom ConvaTec Full time

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...

  • Senior QC Analyst

    4 months ago

    Deeside, United Kingdom ConvaTec Full time

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...

  • IT Support Analyst

    2 days ago

    Deeside, Flintshire, United Kingdom Booker Limited Full time

    About the RoleWe are seeking a skilled IT Support Analyst to join the Booker IT team for a 12-month contract. This is an excellent opportunity to play a pivotal role in supporting change, compliance programmes, and systems delivery across our Finance teams.In this role, you will provide daily support to our Finance colleagues, handle and resolve problem...