IT Support Analyst

3 weeks ago

Deeside, Flintshire, United Kingdom Booker Limited Full time
About the Role

We are seeking a skilled IT Support Analyst to join the Booker IT team for a 12-month contract. This is an excellent opportunity to play a pivotal role in supporting change, compliance programmes, and systems delivery across our Finance teams.

In this role, you will provide daily support to our Finance colleagues, handle and resolve problem tickets, and offer key knowledge and expertise to assist in informed decision-making. The selected candidate will contribute to the 'Better Credit' programme, playing a crucial role in implementing changes that support the business's growth objectives.

You will be responsible for safeguarding system integrity, ensuring compliance with ICFR controls, and performing routine and ad hoc tasks to support the Finance teams. Attention to detail and maintaining our financial systems' security and effective operation are essential.

This role requires someone who can balance support and project priorities efficiently, ensuring service level agreements (SLAs) are met while delivering project outcomes on time, within budget, and aligned with team member expectations.

Main Responsibilities

In this role, you will provide daily support to our Finance colleagues, handle and resolve problem tickets, and offer key knowledge and expertise to assist in informed decision-making. The selected candidate will contribute to the 'Better Credit' programme, playing a crucial role in implementing changes that support the business's growth objectives.

You will be responsible for safeguarding system integrity, ensuring compliance with ICFR controls, and performing routine and ad hoc tasks to support the Finance teams. Attention to detail and maintaining our financial systems' security and effective operation are essential.

You Will Need

Key Skills
  • Validated Classic General Ledger data interrogation skills.
  • Excellence in building positive relationships with business partners.
  • Confirmed ability to articulate sophisticated business requirements by means of a functional systems specification.
  • SAP FI/CO configuration and/or testing skills would be an advantage.
  • Good understanding of Profit Centre / Cost Centre reporting structures.
  • Fully or Part qualified in a professional accounting qualification is desirable but not essential.
  • Deliver continuous improvements.
  • Desire to learn / contribute / drive progress.
  • Good written and verbal communication skills, able to communicate optimally and efficiently with colleagues, customers and suppliers.
Experience Relevant for This Job:
  • Experience in handling change from conception and design to testing, delivery and, ultimately, support.
  • Project delivery experience developed through Finance focussed initiatives.
  • Commercially aware and keen to understand the wholesale business and how different functions interact.
  • Good people management, with validated ability to optimally work with other internal and external teams.
  • Service leadership skills with experience of successful support provision and project leading.
  • Consistent delivery of results.
What's in It for You

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
  • A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
  • After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
  • 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
  • Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
  • Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
  • 50% off health checks at Tesco Pharmacy.
  • Exclusive access to discounted RAC breakdown cover rates
  • An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
  • After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
  • Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
  • Life Assurance - You are covered for death in service life cover of up to three times annual pay
  • Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
  • A great holiday package

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