IT Support Analyst

3 weeks ago


Deeside, Flintshire, United Kingdom Booker Limited Full time
About the Role

We're seeking a skilled IT Support Analyst with a strong finance background to join our team at Booker Limited. This is an excellent opportunity to utilize your technical expertise in supporting change, compliance programmes, and systems delivery across our Finance teams.

You will be responsible for providing daily support to our Finance colleagues, handling and resolving problem tickets, and offering key knowledge and expertise to assist in informed decision-making. The selected candidate will be instrumental in implementing crucial changes that support the business's growth objectives.

This role requires someone who can balance support and project priorities efficiently, ensuring service level agreements (SLAs) are met while delivering project outcomes on time, within budget, and aligned with team member expectations.

Main Responsibilities

In this role, you will provide daily support to our Finance colleagues, handle and resolve problem tickets, and offer key knowledge and expertise to assist in informed decision-making. The selected candidate will be instrumental in implementing crucial changes that support the business's growth objectives.

You will be responsible for safeguarding system integrity, ensuring compliance with ICFR controls, and performing routine and ad hoc tasks to support the Finance teams. Attention to detail and maintaining our financial systems' security and effective operation are crucial.

You Will Need

Key Skills
  • Validated Classic General Ledger data interrogation skills.
  • Excellence in building positive relationships with business partners.
  • Confirmed ability to articulate sophisticated business requirements by means of a functional systems specification.
  • SAP FI/CO configuration and/or testing skills would be an advantage.
  • Good understanding of Profit Centre / Cost Centre reporting structures.
  • Fully or Part qualified in a professional accounting qualification is desirable but not essential.
  • Deliver continuous improvements.
  • Desire to learn / contribute / drive progress.
  • Good written and verbal communication skills, able to communicate optimally and efficiently with colleagues, customers, and suppliers.
Experience
  • Experience in handling change from conception and design to testing, delivery, and ultimately, support.
  • Project delivery experience developed through Finance focussed initiatives.
  • Commercially aware and keen to understand the wholesale business and how different functions interact.
  • Good people management, with validated ability to optimally work with other internal and external teams.
  • Service leadership skills with experience of successful support provision and project leading.
  • Consistent delivery of results.
What's in it for you

At Booker Limited, we offer a fantastic package of benefits, including a colleague card with discounts at Booker and Tesco, exclusive access to discounted RAC breakdown cover rates, and a retirement savings plan. We also provide a great holiday package and a range of other benefits to support your well-being and career development.
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