Complaints Resolution and Disrepair Manager

4 weeks ago

Bolton, United Kingdom SAHA Full time
About The Role
We’re looking for a Complaints Resolution and Disrepair Manager who has a passion for delivering exceptional customer service, driving continuous improvement and living the ethos of #OneTeam.
We are a national supported housing provider and are geographically dispersed across England.
We are dedicated to providing comprehensive, good quality housing services, support and resettlement, and complaints handling is a key area of our work. Disrepair claims are complex concern matters and require input from multiple teams such as property experts, legal advisers and our insurers to ensure they are brought to the necessary conclusion.
As part of the Management Team, you’ll be making key business decisions, responsible lead on developments within our housing management system to ensure procedure is followed and workflows are in place and embedded. Ensuring high performance across a number of areas as we aim to deliver ever improving services to our residents and partners.

About The Candidate
If you can demonstrate our culture of Fun, Open, Ambitious, Supportive, Collaborative, Positive and Safe, we would love to hear from you.
In return for helping to transform lives, we’ll give you access to some great benefits.
These include:
  • 26 days annual leave (plus bank holidays) rising to 31 days
  • An extra day off on your birthday
  • Pension (up to 6% employer matched contributions) with life assurance
  • A High Street discount scheme (great savings both on and off-line)
  • Healthcare Cashback scheme
  • Private medical insurance
  • Occupational Sick Pay
  • Long service awards from 2.5 years


About The Company
A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. 
 
Salvation Army Homes is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all employees and volunteers to share this commitment.
 
Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.
As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. 
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

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