Property Complaints Handler
6 months ago
**Join Our Dynamic Team at Davies**
Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement. Here’s why you’ll love being part of our family:
**Valued and Supported**:
You’re not just an employee; you’re a vital contributor. We appreciate your unique skills and perspectives, and we’re committed to your growth.
**Perks Galore**:
Reward Platform: Unlock exclusive discounts at over 800 retailers. Treat yourself—you’ve earned it
**Time Off**:
Enjoy 25 days of vacation (and the option to snag up to 5 extra days each year). Work-life balance? We’ve got you covered.
**Learning Opportunities**:
Develop your skills, earn professional qualifications, and thrive in a culture of continuous learning.
**Key Responsibilities**:
**Proactive Caseload Management**: Efficiently handle claims, meeting Service Level Agreements (SLAs) consistently.
**Customer-Centric Approach**:Interact with clients and customers professionally, ensuring fairness and empathy.
**Effective Supplier Collaboration**: Manage third-party suppliers to drive cases toward settlement, considering service quality, cost, and timelines.
**Quality Workmanship**: Produce high-quality work aligned with internal processes and guidelines.
**Authority Levels Adherence**: Operate within approved authority levels for decision-making.
**Regulatory Compliance**: Uphold governance and regulatory processes (Data Protection [DPA], TCF, FCA).
**Self-Development**: Take ownership of your professional growth through Personal Development Reviews (PDRs) and relevant learning.
**Positive Team Player**: Contribute to a great team culture.
**Measured by**:
**SLA Performance Data Analysis**: This involves analysing service level agreement (SLA) data to ensure we’re meeting response time targets.
**Client Audit and Feedback of Specific Cases**: Collecting feedback from clients about specific cases helps us understand their needs and improve our services.
**Internal QA Audit**: Regular quality assurance audits ensure that our processes are aligned with standards and best practices.
**No Regulatory / Process Breaches**: Compliance with regulations and adherence to processes are critical. Let’s keep those breaches at bay
**Completed PDR Forms, Competency Reviews**: Performance Development Review (PDR) forms and competency reviews help track individual growth.
**Team Performance and Feedback**: Collaborating effectively and providing constructive feedback contribute to team success
**Skills and Experience We Value**:
**Property Claims Handling**: Prior experience in managing property claims is essential.
**Customer Service Excellence**:Strong communication skills for client satisfaction.
**Regulatory Awareness**: Familiarity with relevant guidelines.
**Interpersonal Skills**:Ability to connect with diverse stakeholders.
**Time Management and Organization**:Proven ability to meet deadlines.
**Self-Motivation**: Drive for continuous self-improvement.
**Effective Communication**: Proficiency in written and verbal communication.
**IT Savvy**: Comfort with technology and software tools.
**Problem-Solving Aptitude**: Analytical thinking for practical solutions.
**Our values**:
**Dynamic**: We adapt swiftly to change, always looking ahead.
**Innovative**: Solution-focused, with an entrepreneurial mindset.
**Succeed together**: We succeed together, valuing diverse perspectives.
**Connected**: United under one mission, making a difference.
INDHP
**Job Types**: Full-time, Permanent
Pay: Up to £29,257.90 per year
**Benefits**:
- Canteen
- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- Employee stock ownership plan
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
- Weekend availability
**Experience**:
- Property Claims Handling: 1 year (required)
- Complaints Handling: 1 year (required)
Work Location: In person
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