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MSK Physiotherapy Administrator

4 months ago

Slough, United Kingdom Berkshire Healthcare Foundation Trust Full time

Job summary

We have an exciting opportunity to work as an administrator within the MSK Physiotherapy Admin team. This role will be based at Upton Hospital in Slough. You will be joining a friendly and supportive team, who are very patient focused. The ideal candidate will have a flexible approach and be good at multi-tasking, preferably with some customer service experience. Good IT skills are essential. You will be joining a welcoming admin team who are pro-active in ensuring a high standard of service within MSK Physio across East Berkshire.

Main duties of the job

Booking/cancelling Physio appointments, both over the telephone and face to face.

Covering the appointment and cancellation phone lines

Sending out appointment invite letters

Processing/uploading Referrals via ESR and our in-house RIO system.

Reception cover

Making interpreter bookings via an on-line portal

Monitoring our text message reminder responses

Cover at other sites within our Service (Driving licence/car owner essential)

Monitoring the group email and responding to queries as appropriate.

Taking minutes for the weekly Admin meetings.

About us

Berkshire Healthcare NHS Foundation Trust isa specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire.

We value diversity and are proud to be a Stonewall Top 100 Employer.We work hard to create an inclusive environment where you'll be supported by friendly and professional colleagues to flourish.

Our values at Berkshire Healthcare:

Caring for and about you is our top priority Committed to providing good quality, safe services Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

Benefits of working for us include:

Flexible working options to support work-life balance. 27 days' annual leave rising with service + opportunity to buy and sell Generous NHS pension scheme Excellent learning and career development opportunities 'Cycle to Work' and car leasing scheme Access to a range of wellbeing tools and services Discounts at hundreds of popular retailers and restaurants Staff networks for race, diversity, disabilities and armed forces community to support equality Generous maternity, paternity, adoption and special leave. Free parking across Trust sites Job description

Job responsibilities

The skills you will have to be considered for the role

Excellent customer service Skills

Good organisational skill and the ability multi-task and prioritise

Good knowledge of Microsoft Office Suite

Driving licence/car owner

Person Specification

Education/Qualifications/Training

Essential

NVQ3 or equivalent qualification/experience Basic knowledge of administration and/or office procedures Previous knowledge and experience of working in an office and/or customer care environment, undertaking a full range of administrative duties, including minute-taking Knowledge and experience of using a variety of software programmes/packages