Medical Receptionist

3 months ago

Oldham, United Kingdom The Oak Gables Partnership Full time

Job summary

The Oak Gables Partnership is aforward thinking practice. We would welcome a candidate who has an interest andvision for service development in the ever evolving NHS. The successfulcandidate will provide general assistance to the patients of the Practice andvisitors to the Practice, and project a positive and friendly image, either inperson or by telephone.

We have recently moved into a purpose built medical centreand we now want to expand our team to further develop the Practice.

Main duties of the job

To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. This will include making appointments, processing prescriptions and assisting patients with problems, queries & resolutions. To work as part of a team in achieving patient and staff satisfaction.

About us

The Practice has 8 GP's and 1 GP trainee.

The nursing team is made up of 1 Practice Nurse, an Assistant Practitioner, a Health Care Assistant and a Phlebotomist.

We have a reception and data team who provide a wealth of knowledge to patients and colleagues.

We all strive to work together to achieve job satisfaction for staff and excellent customer service for patients.

Job description

Job responsibilities

Job Responsibilities:

Administration

To have a thorough knowledge of all practice procedures To work in accordance with written policies and protocols Filing and scanning post Receiving patients into the surgery Handling completed repeat prescriptions to patient and checking names and address Being able to cover all reception positions as necessary The processing of all appointment requests for appointments both on the day and appointments for the future Dealing with patients on the telephone and in person Dealing with visit requests and general enquiries coming into the surgery Dealing with specific appointments, medicals, meetings etc The general administration and working of the appointments system The clinical system used in the practice is EMIS Web You will be dealing with registration of new patients, computer data entry and medical records Processing change of address and patient demographics Processing repeat and acute prescriptions in accordance with practice guidelines and after appropriate training

The above list is not exhaustive and there will be many more duties expected of the receptionist to ensure the daily smooth running of the practice at all times.

The applicant must be flexible in their approach to working patterns, and may be required to work at different times of the day, to cover holidays and sickness. Notice will be given of the change of working hours where possible.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Person Specification

Experience

Desirable

Previous experience preferred but not essential.

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