Business Support Manager

3 weeks ago

Redruth, United Kingdom Cornwall Partnership NHS Foundation Trust Full time

Job summary

An exciting opportunity exists for the right person to join the Specialist Mental Health Services as a Business Support Officer at our Longreach site.

The post holder This post will ensure the day-to-day management of all non-clinical staff including the General Admin Team, Ward Secretaries and General Services Assistant (GSA) Supervisor and GSA team along with supporting the Locality Admin Manager, Clinical Matron, Operational Lead and Managers with complaints, identify training needs through analysing trends and themes, sourcing any training that is required. The post holder will coordinate appraisal, training and supervision compliance.

Management of health systems such as ESR and E-Roster; this will include sickness monitoring for all staff and other HR related aspects to support the Locality Admin Manger, Operational Lead and Clinical Matron. Supporting with Estates and Facilities management.

Main duties of the job

We want to attract an interesting and committed person to this role who will possess:

Strong leadership and organisational skills, with an ability to motivate teams of people to achieve targets. Solution focussed and high levels of personal motivation and ability to lead by example. Experience of working in a fast paced, evolving environment with the ability to manage multiple and competing priorities. To provide day to day operational supervision for the services. To ensure there is efficient and effective delivery of services. To manage rotas, annual leave and staff workloads. To provide HR management of staff. Have significant admin experience.

You will have a flexible approach to working, the ability to work to tight deadlines, be friendly and approachable with a good sense of humour. This post is full time, hours a week working on site.

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

Job description

Job responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

Person Specification

Education and Qualifications

Essential

Educated to degree level or equivalent experience NVQ Level 4 in Business Administration or equivalent in administration IOSH qualification or equivalent experience

Desirable

Project Management qualification or PRINCE 2 or equivalent experience

Skills and Aptitude

Essential

Significant experience of working within an administrative setting at a senior level Experience of managing and developing staff including performance management Take decisions on difficult and contentious issues where there may be a number of courses of action Very good negotiating and diplomacy skills, coupled with the ability to remain objective when dealing with complex and sensitive issues which can be contentious at times

Knowledge and abilities

Essential

Excellent interpersonal skills with ability to adapt style to communicate clearly with a variety of people using a range of media Analytical approach to problem solving and ability to respond suddenly to unexpected demands Ability to stay focussed and calm whilst working within a MH unit Ability to manage own workload and work independently Able to work under pressure and on own initiative

Personal Qualities

Essential

Ability to handle complex situations calmly and professionally Flexible approach to meet the changing needs of the service Approachable and motivated

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