Senior Manager

4 weeks ago

Royal Leamington Spa, United Kingdom Forseven Full time

Program Manager  - Sales & Aftersales

Forseven, a revolutionary company looking to transform the EV industry through cutting-edge technology and innovative engineering practices, is seeking an exceptional Program Manager – Sales & Aftersales to join our highly skilled and dynamic team. This pivotal role will operate in a hybrid capacity out of one of our offices in Leamington Spa, where the successful candidate will have the opportunity to work alongside some of the most visionary minds in the automotive field. 

This is a rare and exciting opportunity to become part of a scale-up, where your contributions will play a crucial role in shaping the future of our forward-thinking company. With its rapid growth trajectory and dynamic nature, Forseven offers you an exceptional platform to help drive strategy as we expand into new horizons. 

The opportunity 

Working within the Sales & Aftersales and collaborating with design, engineering, product, marketing, CX and Finance, this is a fast-paced and highly cross-functional environment. Reporting to the VP of Sales & Service.  

Come join a thriving team in a key function that will deliver sales and service solutions to our customers globally, with multiple products and services in development and contributing to what is a busy and constantly growing area. 

You will help drive the program & product governance, which will support the delivery of a class-leading EV Customer Experience across Sales & Service. 

Success in this role requires an obsession with efficient programs, that balance commerciality, agility and collaboration. 

What you’ll do 

Key responsibilities will include: 

  • Reporting into VP of Sales & Service, overseeing the balance between constraint based and outcome-based planning as well as establishing key programme hygiene practices across the team. 
  • Identifying program & product / service interdependencies. Holding the team accountable to gateway deliverables within the Sales and Service program plan.  
  • A key part of the role is ensuring that Sales & Service needs are kept on track, through governance with both the immediate & teams across the company. Driving  best practice through evolution and innovation. 
  • Creating programme views across using a variety of both existing & new software tools - JIRA, Confluence, One Plan, Miro & other product management tools. 
  • Ensure alignment of teams by constantly seeking to dissipate ambiguity/confusion and clarifying things to help move things forward. 
  • Cross functional end-to-end Program delivery management. Manages program risks and issues and cross functional dependencies to ensure successful delivery of the program. 
  • Establish and sustain an effective governance framework to ensure the appropriate level of oversight and control is in place across the program / products. Create and maintain comprehensive project documentation. 
  • Measure/report on project success criteria and performance. 
  • Support financial business & scenario planning 
  • You will be able to clearly communicate program requirements to the team & stakeholders. Understand the vision for Sales & Service and be able to cascade this vision into digital product deliverables. 

 

Who you are...  

  • 5+ years experience in programme management with a background in automotive (Ideally in a start / scale up) 
  • You understand and have developed awareness for stakeholders/commercial considerations and can help manage the customer relationship successfully. 
  • Skilled in issue resolution and creative problem solving. Strategic and analytical thinking 
  • Personable with strong communication and relationship-building capabilities across all levels of the business 
  • Experience implementing operational processes. Experience defining, tracking, and monitoring business value and business case validation. 
  • Knowledge of project tracking tools to support project statuses and escalation. Effective time management, prioritisation, and organisational skills. 
  • Experience in financial modelling for business case developoment 
  • Creative, strategic, and open mindset with the ability to think outside the box and challenge convention. Pioneering – constantly challenging oneself and others to identify areas for continuous improvement. 
  • Ability to successfully prioritise and execute against tight deadlines in a rapidly evolving work environment. Takes responsibility over outcomes – even if it’s not technically part of your own defined scope of work. 
  • Thrives in a fast-paced, start-up environment where change is constant, and structures and systems are new and constantly evolving. Courageous and ambitious  has a ‘can-do’ attitude and willingness to do whatever it takes to achieve great results, finding a way when encountering obstacles or setbacks. Ability to work with ambiguity and uncertainty. 
  • Networking & Influence  A passion for creating an inclusive work environment and developing collaborative partnerships with internal / external stakeholders and all levels. 
  • In addition to the duties and responsibilities outlined, you will be prepared to undertake such additional duties which may result from changing circumstances, which may not of necessity change the general character or level of responsibility within the role. 

 

About us and our culture… 

At Forseven, we are more than just a team of professionals; we are dynamic innovators, visionary collaborators, and trailblazers who believe in making a difference. Our passion lays in revolutionising the electric vehicle industry through our cutting-edge advancements and sustainable solutions that aim to transform the way transportation is perceived. 

Currently operating under stealth mode, our focus is entirely directed towards achieving excellence as pioneers in creating sustainable mobility solutions which will help shape the future of transportation. 

We're looking for enlightened individuals who possess an unwavering passion, relentless drive, and insatiable curiosity to question conventional norms and push beyond perceived limitations. 

 

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