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Senior Operations Manager
2 weeks ago
The Senior Operations Manager is responsible for helping to deliver a programme of worldwide events through assuming the Operational Lead role and the Exhibitor Support role. As Operational Lead, the Senior Operations Manager will be responsible for professional, on-schedule, on-budget delivery of allocated events including the project management of all logistical aspects of the show. As Exhibitor Support, the Senior Operations Manager will be responsible for managing all exhibitor liaison and support activities. Additional responsibilities for the Senior Operations Manager will be day-to-day line management of the Event Co-ordinator (EC) ensuring smooth and timely delivery of all aspects of the departments operational planning and event management.
Line reporting to : Operations Director (OD)
Key relationships: In addition to the line and matrix reporting relationships above, the SOM will foster a close working relationship with Marketing and the Event Directors.
Key Responsibilities: Assist the OD with the management, support and development of the EC and OM. If you are not fully responsible for an entire event, then you will have a shared responsibility of either Operational Lead or Exhibitor Support.
Senior Operations Manager responsibilities:
Day-to-day management and support to the EC, making sure projects and tasks are being accomplished, that deadlines are being met and accurate records are being kept Assist with the development of the EC to an operational manager role; delegating and monitoring progress of additional responsibilities Reporting on the progress of the EC to the OD in monthly meetings Attending and being responsible for the onsite delivery of our Events, if the OD is unable to attend due to the event schedule Role Accountability and Duties :
Operations Management & Event Administration
Exhibitor Relationship Management
The primary purpose of the role is to support in all aspects of the exhibitors’ relationship with Smarter Shows; liaising with the exhibitor in terms of key logistical requirements such as booth spec and exhibitor manual etc. Processing all new bookings for exhibit space and sponsorship, and keeping all records up to date and accurate Sending out the welcome email to include booth information, show guide link and portal link once live Day-to-day correspondence with all exhibitors, dealing with their inquiries and general exhibition questions from the info@... exhibitors@... leadretrieval@... Inboxes pre-show and weeks out from the shows, reporting any concerns to the OD/ED Reporting on exhibitor’s progress throughout the cycle, and maintaining accurate recordsLiaising with event sponsors regarding deliverables to show siteDealing with all lead retrieval administration and correspondenceEnsuring all Compulsory booth information forms and plans/designs are received and processed by the deadline, providing the permission to build notes, ensuring any violations are changedAdvising of deadlines and deliverables Monitoring exhibitor orders placed with key contractors and suppliers beginning Lead Retrieval customer support on all shows, answering questions pre-show and post-show from exhibitors and managing the LR@ mailbox. Production and management of the Exhibitor Online Portal/Manual - including tasks such as: Building and updating the Exhibitor Portals/ManualsCollating of compulsory forms etc.Requesting information and order forms from contractors/suppliers and the venueProof reading the copy and checking that all links and downloads operate Production and management of event floorplans Managing the exhibitor database and forwarding the information on a weekly basis to all main contractors/suppliers Responsible for a 6-weekly review of the exhibitor database, Salesforce and floorplan and reporting any anomalies to the Event Director Produce a concerns list: cross check information from debt lists, contractor order lists and own correspondence to provide an accurate concerns list 6-8 weeks out from the show, including regular updates Onsite management of the organiser’s office and deal with all exhibitor/visitor enquiries, ensure all exhibitors are moving in and monitor stand builds, report on and assist with any concerns etc. Sending out the post-show survey to exhibitors and collating results Speaker, sponsor and exhibitor logistics Processing Visa invitation letters Simplifying and constantly reviewing content and regularity of emails to exhibitors
Qualifications
Key Attributes/Skills:
Proven track record of event operations in a B2B commercial environment - working with global suppliers and customers. Team Player & Flexibility a must Self -Motivated & able to work on own initiative Willing and able to take on responsibility and make decisions Good working knowledge of Microsoft Office Products (in particular Word, Excel & PowerPoint Knowledge of drawing exhibition floor plans Strong Interpersonal Skills Project & Time Management Skills, able to multitask and prioritise Ability to work under pressure & to deal with confrontation Outstanding communication skills and command of English Able to manage budgets efficiently Excellent attention to detail in all aspects of work First aid knowledge/training Health & Safety best practice ideally with IOSH Certification Willingness to travel internationally as required
Additional Information
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