Service Manager

1 month ago


Cheshire, United Kingdom Countess Of Chester Hospital Full time

Countess of Chester Hospital NHS Foundation Trust, staff pride themselves on not only leading through clinical excellence, but also by creating an environment where all staff are valued and appreciated. To achieve this, the Trust has embarked on an exciting new strategy focused on continuous improvement.
Our vision is to improve the lives of our community and provide excellence in healthcare, through partnership and innovation
Our High Performance Culture will support everyone to be the best version of themselves by being true to our Trust vision, values and behaviours.
We welcome applications from colleagues from our local and neighbouring communities of all backgrounds and identities, who are currently under-represented within our region such as Black, Asian, Minority ethnic and those with disabilities.
As a region we are reviewing the way we work, and exploring how new working practices that support flexible working can create a positive work-life balance. As part of our recruitment process we will explore how our inclusive employment policies, flexible working, staff engagement forums, Trust facilities and services can be of mutual benefit. 

Job overview

Working Full Time : 37.5 hours per week

This is an exciting opportunity for a Service Manger to join the Urgent Care management team within the Countess of Chester Hospital NHS Foundation Trust. The successful candidate will manage the Emergency Department and Urgent Treatment Centre (ED and UTC).

Accountable to the Directorate Manager, the Service Manager will be responsible for operationally managing the Emergency Department and urgent Treatment Centre.

We are looking for an enthusiastic, dynamic and innovative manager, with a strong operational background who is passionate about improving healthcare services.

In this role you will influence and drive patient experience, safety, performance and staff wellbeing. Working closely with service leads, clinicians, managers and other staff across the Trust, you will support the ongoing transformation and recovery workstreams whilst providing clear leadership and expert advice to your teams to help deliver patient-centered services with an ethos around continuous improvement.

The post holder will need to have experience in operational service delivery and needs to be flexible and adaptable to the requirements of managing a dynamic and fast-paced service.

Main duties of the job

The Service Manager is accountable to the Directorate Manager and Clinical Leads. The Service Manager is responsible for the day-to-day delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints.The Service Manager will also be responsible for delivering improvements within a service to meet patient expectations as well as ensure the required capacity is in place to meet key clinical performance targets.The post holder will also offer a high level of support to the senior management team.

Working for our organisation


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