Service Manager

7 days ago

Cheshire, United Kingdom Countess of Chester Hospital NHS Foundation Trust Full time

Job summary

Working Full Time : hours per week

This is an exciting opportunity for a Service Manger to join the Urgent Care management team within the Countess of Chester Hospital NHS Foundation Trust. The successful candidate will manage the Emergency Department and Urgent Treatment Centre (ED and UTC).

Accountable to the Directorate Manager, the Service Manager will be responsible for operationally managing the Emergency Department and urgent Treatment Centre.

We are looking for an enthusiastic, dynamic and innovative manager, with a strong operational background who is passionate about improving healthcare services.

In this role you will influence and drive patient experience, safety, performance and staff wellbeing. Working closely with service leads, clinicians, managers and other staff across the Trust, you will support the ongoing transformation and recovery workstreams whilst providing clear leadership and expert advice to your teams to help deliver patient-centered services with an ethos around continuous improvement.

The post holder will need to have experience in operational service delivery and needs to be flexible and adaptable to the requirements of managing a dynamic and fast-paced service.

Main duties of the job

The Service Manager is accountable to the Directorate Manager and Clinical Leads. The Service Manager is responsible for the day-to-day delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The Service Manager will also be responsible for delivering improvements within a service to meet patient expectations as well as ensure the required capacity is in place to meet key clinical performance targets. The post holder will also offer a high level of support to the senior management team.

About us

The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:

The Countess of Chester Hospital: providing 438 general and acute beds Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility Tarporley War Memorial Hospital: a base for community services which serve the local rural population.

The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000. This includes 357,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.

The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances.

Job description

Job responsibilities

See Job Description for further details.

Recruitment selection processes are based on competence (see Person specification) and values.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £ or £, this cost will be deducted from your salary over the first three months of employment.

You are encouraged to enrol for the DBS Update Service. A small annual fee of £16per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application.

Person Specification

Qualifications

Essential

Management or Professional qualification at postgraduate level or equivalent relevant experience Evidence of continuous professional development

Desirable

Qualified to Masters level or equivalent operational experience in an associated field. Project Management Professional Accreditation PRINCE, PMP, or Significant relevant experience

Knowledge

Essential

Specialist knowledge of service improvement methodology in a healthcare setting Experience in presenting & communicating complex, sensitive and/or contentious information to groups of staff Post qualification experience in an operational management role Experience in developing and implementing procedures and change control processes Experience of interpreting legal / national guidance and requirements and implementing appropriate processes / procedures to conform with these Experience of target management Experience of financial and budgetary management Experience of people/HR management Proven ability in analytical skills and managing and analysing information and data IT literate - Proficient in using Microsoft office applications and other software applications

Desirable

Substantial Professional specialist knowledge of different disciplines Experience of supporting complex, multi-disciplinary, cross functional projects Experience in healthcare management Extensive Project management experience using a standard PM methodology Knowledge of lean methodology Experience of change management Experience of planning and management of project resources, including budget and procurement

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