Credit Controller

1 week ago

Ellesmere Port, United Kingdom Infopro Digital Full time

Infopro Digital group is recruiting for a Credit Controller  / Accounts Administrator on a permanent basis to join its Barbour ABI brand. Barbour ABI is the UK’s leading provider of intelligence and lead generation services that help clients to generate new business opportunities from the construction sector. With more than 80 years of experience and 100+ colleagues based at Cheshire Oaks within our research, sales, client management and marketing teams, the quality of our data collection processes and existing knowledge in researching and tracking construction projects is second to none – we publish the UK Government’s National Infrastructure & Construction Pipeline and provide the Office for National Statistics with critical data to produce its Construction New Orders estimates.

Based in our Cheshire Oaks office, you will ensure money is collected from customers according to the terms and conditions of contracts, resolve customer invoice queries in a timely manner to facilitate payment and ensure collections are in line with set targets. The role is office based, with the ability to work 2 days a  week from home. The role reports to the Credit Control Manager. The tasks are as follows:

Credit Control

  • Chase outstanding balances by phoning, e-mailing, sending letters, issuing statements etc
  • Issue letters to companies whose accounts are overdue, with next steps if payment is not made by deadlines.
  • Resolve customer queries regarding payments and invoice queries as quickly and efficiently as possible.
  • To raise any necessary invoice or credit notes on customer accounts.
  • Transfer and allocate payments.
  • To meet monthly cash collection targets set by the Credit Control Manager to reduce company debt and debtor days.
  • Liaise with all other departments, including working closely with the Sales team to ensure excellent customer service is always maintained.
  • General administration of accounts including updating customer contacts, addresses and PO numbers.
  • Work alongside the Sales team and Client Services team to manage and restructure customer accounts.

Accounts Admin

  • Credit checking and Invoicing
  • Processing payments
  • Liaising with legal team
  • Checking customers are up to date with payments and assisting with customer queries
  • Supporting the Sales team in dealing with account/order queries
  • Assisting the Sales Administration team with queries/amendments.
  • Reviewing and agreeing proposed T&C amendments
  • Raising manual invoices and purchase orders
  • Verifying the completeness and accuracy of documentation
  • Performing various administrative and clerical tasks according to the needs of the Finance department.

Requirements

  • Experience of debt collection
  • Experience in using Oracle Financial Systems would be advantageous
  • Experience in the data industry is not essential, although experience of working in a large business is preferred
  • Excellent communication and interpersonal skills, both over the phone and in writing, are essential to work effectively with non-finance managers, colleagues, and external parties
  • The ability to manage difficult conversations while maintaining a positive relationship with customers
  • Strong problem-solving skills
  • Persistence and assertiveness
  • Excellent attention to detail
  • Excellent prioritisation and organisational skills, including planning and delivery to challenging deadlines
  • Motivated with a proactive, flexible, and enthusiastic approach to work
  • Ability to work autonomously and within a team, as well as being able to use one’s initiative
  • Good team player
  • Good knowledge of Excel and intermediate level use of Microsoft Office
  • Strong analytical and numerical skills
  • Integrity, confidentiality, honesty, reliability, and trustworthiness
  • Ability to work to set deadlines
  • A willingness to learn and a proactive, forward-thinking approach

Benefits

·         25 days holiday rising to 30 days with increased service.

·         Hybrid working – 2 days at home / 3 days in the office (optional)

·         3pm finish on a Friday

·         Additional day off for your birthday

·         Long Service Awards

·         Life assurance x 4 salary

·         Additional holiday purchase scheme

·         Volunteering days

·         Group personal pension plan

·         Employee Assistance Programme

·         Employee retail discount scheme

·         Eye-care vouchers

·         Discounted gym membership

·         Bike to work

·         Ongoing development and support

·         Friendly and relaxed office environment

·         Regular business and department social events

 

Learn more about us.

Infopro Digital is a B2B group specialising in information and technology. With a presence in 18 countries, the group has 4,000 employees of 55 nationalities.

Infopro Digital connects professional communities.

Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail.

With our solutions, decision makers make informed decisions and companies develop their business and performance in a sustainable way.

 

Equal Opportunities

In accordance with our Code of Conduct Policy, we provide equal opportunities to any employee or job applicant and do not discriminate either directly or indirectly because of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation or any other characteristic or activity protected by law.

To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications. We would therefore be grateful if you would complete the questions on this form. This information will be collected anonymously.

All information is treated in confidence and will not be seen by employees directly involved in the hiring process. The information will be stored separately and used only to provide statistics for monitoring purposes. There is no obligation on you to provide information. All applicants will be treated the same whether they provide this information. Thank you for your assistance.

 

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