Order Processing Specialist

4 weeks ago

Newcastle upon Tyne, United Kingdom Turnitin, LLC Full time
Job Description

The Order Processing Specialist accurately processes purchases on a daily basis. This role is responsible for account activations and various other requests. Acting as the primary internal customer contact, communicating directly or through the sales organization with the customer to close business and complete administrative functions in line with the objectives and responsibilities of the Global Sales Team. Manage regular and ad hoc projects, gathering information from multiple departments in the company. 

Key Responsibilities and Outputs

  • Process external customer purchase orders, signed Order Forms or other forms of commitments
  • Provision new and existing customer accounts on multiple platforms for our various products
  • Process internal customer requests
  • Effectively resolve customer issues/concerns regarding purchases/provisioning
  • Respond to customer email inquiries and requests
  • Develop and maintain excellent rapport with customers, both internal and external
  • Provide first hand support to sales, resellers/partners, finance, product support teams globally
  • Maintain an excellent working knowledge of Turnitin LLC products, sales promotions and order processes
  • Perform other administration duties and projects as assigned

Proven characteristics for success

  • Detail oriented with excellent organizational and interpersonal skills/ friendly and approachable
  • Ability to work in a fast-paced environment and manage multiple priorities
  • Ability to work independently and perform under pressure
  • Action-oriented mindset
  • Ability to change/adjust direction with little or no notice

Qualifications

Essential

  • High level of computer literacy
  • High Level of attention to detail
  • Excellent verbal and written communication skills
  • Must be customer-retention focused
  • Must be able to effectively prioritize, multi task and work well as part of a team

Preferred

  • 2-3 years’ experience (preferred) in order processing, customer service or related experience  order processing, customer service or related experience 
  • Previous experience with SalesForce and Netsuite
  • University degree


Additional Information

Total Rewards @ Turnitin
Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of making a difference in the lives of educators, administrators, learners and researchers around the world, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. In our Remote-First approach to collaborating, you are also able to work the way that best fits your style and situation - whether that be remote, in one of our offices/rented spaces, or hybrid.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

  • Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.
  • Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
  • Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
  • Action & Ownership - We have a bias toward action and empower teammates to make decisions.
  • One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
  • Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Global Benefits

  • Flexible/hybrid working 
  • Remote First Culture
  • Health Care Coverage*
  • Tuition Reimbursement*
  • Competitive Paid Time Off 
  • 4 Self-Care Days per year
  • National Holidays*
  • 2 Founder Days + Juneteenth Observed
  • Paid Volunteer Time*
  • Charitable contribution match*
  • Monthly Wellness Reimbursement/Home Office Equipment*
  • Access to Modern Health (mental health platform)
  • Parental Leave*
  • Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team

 Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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