Learning and Development

2 weeks ago

London, United Kingdom Financial Ombudsman Services Full time

we encourage you to apply

Learning & Development Operational Manager

As the L&D Operations Manager, you will drive a transformative initiative aimed at reshaping our current onboarding process for our casework teams, condensing the current 18-week timeline into a more efficient, impactful, and modular approach.

London docklands

This role demands exceptional digital acumen, outstanding project management capabilities, and adept stakeholder management skills. Your proactive approach and ability to take initiative will be essential as you evaluate existing processes and content, manage budgets, and strategically plan for the future of our skills academy with the implementation of a modern and effective onboarding curriculum.

Key responsibilities

Leading a cross-functional project team tasked with redefining and optimizing our onboarding process, driving efficiency and effectiveness.

Demonstrating exceptional project management skills to oversee all aspects of the project, including planning, execution, monitoring, and reporting.

Managing allocated budgets effectively, ensuring resources are utilised efficiently to support project objectives.

Directly supervising a team of learning and development specialists, providing guidance and support to ensure alignment with project goals.

Fostering a culture of continuous improvement, encouraging team members to contribute ideas and solutions for enhancing the onboarding experience

Conducting a training needs analysis to gain insights into current processes

Redesigning all existing learning content into a modular, skills-based curriculum

identify areas for improvement and provide constructive feedback.

Utilising high-level digital intelligence to identify innovative solutions and incorporate technology-driven enhancements into the onboarding process.

Collaborating with Directors and other stakeholders to understand requirements, address concerns, and gain buy-in for proposed changes to the onboarding plan.

Actively engaging in stakeholder management, fostering positive relationships, and effectively communicating project updates and progress

Developing a strategic roadmap for the future skill academy, aligning with organisational goals and industry best practices.

Promoting inclusivity within the project team and across the organization, ensuring that diversity and equity are integral components of the onboarding redesign.

Minimum Criteria

Proven experience in project management, preferably in a learning and development or HR context.

Exceptional stakeholder management skills, with the ability to effectively engage and influence senior leaders.

Strong digital intelligence, with a keen understanding of technology trends and their application to learning and development initiatives.

Experience within a learning and development function, with operational knowledge of L&D processes and practices.

Demonstrated ability to lead cross-functional teams and drive results in a fast-paced, dynamic environment.

Desirable Criteria

We would also like you to have the following skills:

Familiarity with Workday, particularly in the learning areas and journeys, would be advantageous.

Understanding of instructional design principles, with the ability to support the creation of digital learning content.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

25 days holiday entitlement, with the option to buy extra or sell days

Generous pension

Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few

Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others

Employee Assistance Programme

Extensive opportunities for personal and career development

Fully equipped on-site gym open 24 / 7

Extensive Well-being resources including on-site therapists

Beautiful and bright London office looking over the Thames and near to mainline stations

Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too

How do I apply?

Please apply by uploading your current CV

Applications need to be submitted 23:49 Sunday 12th Many 2024

Successful candidates will be invited to interview with the Learning and Development Manager, and Head of Organisational Capability

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

We’re proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

Find out more

Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there

LinkedIn: Financial Ombudsman Service

Good luck with your application

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