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    Liverpool, United Kingdom YMCA Liverpool Full time

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    Liverpool, United Kingdom Parador Care Support Ltd Full time

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    4 months ago

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    3 months ago

    Liverpool, United Kingdom EG Group Full time

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    3 months ago

    Liverpool, United Kingdom Right at Home South Liverpool Full time

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Night Support Assistant

4 months ago

Liverpool, United Kingdom Liverpool in Work Full time

Details

Job Title: Night Support Assistant – Nightingale HouseResponsible to: Service ManagerResponsible for: N/AHours of Work: Location: YMCA Together – Nightingale HouseSalary and benefits: £24,08633 days annual leave including bank holidays per annumPaid Medicash supportBirthday Day offSpiritual Day offCharity day of your choiceWell-being HoursCycle To Work SchemeRefer a Friend SchemeCompany Pension Scheme 4%Funded Training OpportunitiesShortlisting/Interview/Assessment Dates:Date of Shortlisting 28th June 2024Interview/Assessment Day W/C 8th July 2024YMCA is a registered charity and company Limited by Guarantee. We were founded in 1846 and so we build on a long history of providing a place for people experiencing challenging times in their lives.YMCA Together is a truly value driven organisation.Our vision is that everyone should feel safe, understood, empowered and positive for their future. We meet our vision by working within our values of Strength, Humility, Respect, Empathy and Kindness. These SHREK values run through all that we do from recruitment to how we work alongside people in our services to our partnership approach with other providers.Our clear vision and values come together to help us in our mission to inspire and support people to change their lives by instilling hope, valuing the person and maximising potential.Job PurposeTo assist in the provision of effective, high quality support services to vulnerable, homeless adults with the aim of promoting independent living. To assist clients to engage with support activities such as; key working sessions, group work sessions, resident meetings and other activities that promote development.Our ApproachYMCA Together operate a flexible approach with ‘elastic tolerance’ when supporting people in crisis. This allows us to swiftly build a therapeutic rapport and remove any barriers to people engaging with support.Duties and responsibilitiesTo work as part of the Night Support TeamTo provide an accommodation-based support service to people within a psychologically informed environment that is underpinned with a Trauma Informed Care approach on waking night shiftsAssist with room checks and support clients in the management of their room and relationships with others and to report any health and safety issuesAssist with new resident welcome process as required into the service and with conducting risk assessments of clientsMotivate and support clients so they realise their goalsEncourage involvement and participation amongst clients in the running and shaping of the serviceTo input, maintain and update clients electronic records and rent payments on DAVE Housing Management SystemTo support clients with the taking of prescribed medication in line with medication procedures & processesProvide clear and accurate information in respect of all clients in line with agreed procedures such as daily handovers ensuring that appropriate information is communicated with the team.Specific DutiesTo monitor clients emotional & mental wellbeingTo socially engage with clients outside of designated timetabled activities to reduce social isolation & promote inclusionUndertake initial needs & risk assessmentsPreparation of room prior to move in being completedCarry out induction (if needed to) to all new clients of the serviceCompletion of of housing benefit application and YMCA Together License AgreementComplete the welcome process to the service – which may include supporting with the preparation of food & drinkCarry out evening welfare checks in during every shiftTo deal promptly with all serious incidents, complaints and safeguarding/abuse disclosuresTo creatively support and engage with clients that have a wide range of complex and challenging support needsAssisting service users in their personal hygiene and of their roomTo support in the turning around & cleaning of void rooms within limited timescales.Health and SafetyTo liaise with all emergency services when necessaryEnsure at all times the safety of yourself and others on the premises in which you workTo conduct nightly Health and Safety checksTo report, log and communicate all incidents to the appropriate people in line with YMCA Togethers license agreementTackle any nuisance caused by clients behaviour or their visitors, including the consequences of continuing with anti-social behaviourConduct welfare checks as specified during the shiftEnsure adherence to YMCA Together visitor’s policy and procedureTo adhere to all risk management protocolsEnsure that risk assessments are updatedAssisting service users in their personal hygiene and of their roomConduct landing, welfare and observation checks as specified throughout the shiftEnsure that all communal and outside areas are clean and tidyCleaning and general tidying of the following areas; main office, reception area, main lobby, staff kitchen and facilities along with additional cleaning as required at weekendsCompletion of daily handover after each shift.TeamworkTo share information and expertise with the team, covering absence, and working together to provide a high-quality serviceTo contribute to the formulation of policy and procedures in relation to support servicesTo attend and participate in regular team meetings to ensure good communication.Professional Practice and DevelopmentAttend regular supervision sessions with the Service Manager or Team Leader in accordance with the supervision contractMaintain good professional practice and ensure ongoing development, through use of supervision and trainingRespect the confidentiality of clients using the service and be responsible for the security of personal and confidential informationCarry out all these duties within the organisation’s safety guidelinesEnsure personal records are correctly maintainedEnsure effective communication with staff within YMCA TogetherWork flexibly to meet the changing needs of the organisationUndertake any other duties that may be reasonably requestedFlexible and positive approach with all team membersTo be committed to learning and personal development both as an individual and as part of a teamObserve and ensure compliance with the Service Code of Conduct including professional boundaries and confidentiality at all timesEnsure adherence to YMCA ‘Visitors’ procedureDealing promptly with all complaints in line with YMCA policies and proceduresUphold and nurture YMCA’s Equal Opportunities policy of anti-discrimination across all servicesEnsure compliance with code of conduct, including professional boundaries and confidentiality at all times.It is recognised that the organisation is operating in a dynamic environment and as such this job description may be varied in consultation with the post holder to reflect evolving needs of the business and changing nature of the job.Person Specification – Night Support AssistantQualificationsEssentialEducated to level 2 or equivalent qualificationDesirableNVQ in Customer ServiceQualification in Welfare RightsQualification in IT such as CLAIT, ECDL, ITQExperienceEssentialA minimum of one year’s experience of working within a hostel setting or similarRelevant experience in homelessness, housing, health or offendingA minimum of one year’s experience in dealing with front-line customer service needsWorking experience of maintaining up to date electronic records and calendarsDesirableExperience of working within a psychologically informed environment (PIE) Experience of Trauma Informed Care and of working in a therapeutic environmentKnowledgeEssentialA working knowledge of providing support A working knowledge of Health & Safety issues within a hostel settingA clear understanding of dealing with customers who have complex and challenging behavioural needsKnowledge of safeguarding protocolsWorking knowledge of providing support in accordance with the YMCA’s equality and diversity strategy and policyDesirableKnowledge of working with a housing management IT system, databases and spreadsheetsAwareness of the barriers that members may display when accessing services.Awareness of Benefit system, universal credit and welfare reformSkillsEssentialAbility to conduct accurate risk assessments with vulnerable peopleComputer literate, competent in working with Microsoft word, outlook, windowsExcellent communication, engagement, interviewing, assessment and interpersonal skillsExcellent administration skills and the ability to accurately and concisely record information and write reports.Ability and willingness to work unsupervisedDesirableAbility to encourage involvement and participation with regard to activities amongst customers.Behaviour/AttributesEssentialCommitted to improving the lives of people with complex needs Committed to own personal development and CPD planning Creative and dynamic approach with the ability to “think outside of the box” when providing solutions Energetic, highly motivated with a reputation of being held in high regard by their peers Excellent interpersonal/ communication skills Excellent negotiation/ mediation skills Committed to own career development Reliable Ability to work within and have commitment to YMCA ethos, philosophy and SHREK values, Strength, Humility, Respect, Empathy and Kindness. Commitment to promoting equality and diversity across the serviceEnergetic, dynamic and self hours per week