Senior Income Officer
1 month ago
Job description
Full Time, PermanentBegin your new career with us
We are looking for enthusiastic individuals who want to work in our diverse and friendly team. As a Senior Income Officer, you'll help collect rent to sustain tenancies, ensuring that residents have access to the support that they might need whilst we navigate the cost of living crisis.
This is a varied roleand we will ensure that you have all the training you could need. We are really proud of our service and would love to continue to grow with your help
Your role
You will oversee your own patch by taking a proactive, innovative approach to recovering and preventing rent arrears. You'll decisively escalate and manage cases that require further action and engage with residents to negotiate arrangements and provide advice to those that need it.
Check out our designated website here for more information:
This role is very flexible and no two days are the same
A typical week will see you working at home, in the office and out and about on your ‘patch', visiting residents at their properties. You'll be dynamic in delivering our vision for a high-quality service for residents.
About you
Enthusiasm Great interpersonal skills Able to work independently and as part of a team Willingness to learn Good attention to detailSee pdf A Day in the Life of a Senior Income Officer (pdf, 100 KB) for an insight into what a typical day in this role could look like.
Please note that this role is subject to an Standard DBS Check.
Why Bristol City Council?
At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.
Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.
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