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Resident Liaison Officer

3 months ago

South Derbyshire District, United Kingdom Wates Group Full time

The Vacancy

Here at Wates, we have an opportunity for a Resident Liaison Officer to join our Wates Living Space Responsive Maintenance Team. With offices in South Derbyshire you will ideally be living within commuting distance as this role will be office based with travel within the surrounding area. 

The key focus for this role will be to liaise with tenants and project staff regarding cyclical works to ensure a safe and secure environment and to support the operational team in delivering the cyclical and planned works programme for the term of the contract.

Key Accountabilities will include: 

Support the lead supervisor in the construction of programme of works per annum as well as the operational team in the delivery of programmes on time, of good quality and value for money 

Ensure effective communication with all stakeholders and attend and organise regular progress meetings

Give clear understanding of works to occur to the tenants and issue notices for access informing the site team of any reasonable adjustments required 

Maintain a complaints procedure and deal with disputes and damage claims. 

Attend community events organised 

Report all defects to Project Lead and advice on any trends (common defects) 

Continually check that our promises are being delivered 

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. 
Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

Awards

BEST PROJECT

Inside Housing Development Awards

WINNER

2022 Construction News Awards Winner

GOLD AWARD

Investors in People 2022

GOLD AWARD

Considerate Constructors Schemes (CCS) National Site Awards

TOP 50 EMPLOYERS

2022 Top 50 Employers for Women

WINNER

2022 Working Families Best Practice Awards