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Collections Customer Serve Advisor

1 month ago

Cardiff, United Kingdom Blue Arroww Full time

Our client are the leading developer and operator of low-carbon electricity in the UK and Ireland.

They are looking for Customer Advisors to join their collections team.

It's a great opportunity to build a rewarding career, and a way to help build a world that's cleaner, greener, and fairer for all.

Collections Customer Service Advisor
Cardiff, Reading OR Perth
£14.02 per hour
37-hour week, Mon-Fri
Start Date: 02/09/2024
Contract: 6 months temp (extension likely)

Hybrid role: Please note this is a hybrid role, with 2 days in the office. These office days are mandatory.

What is the role?

Working as a Customer Service Advisor within our Collections team you will operate in a fast moving, customer contact centre environment. This role involves a telephony-based role where you will be on the phone speaking with our customers and by email to resolve outstanding account balances while working alongside the wider collection's teams and third parties.

As part of your role, you will:

- Ensure our customers receive the highest levels of service through the delivery of exceptional customer service.
- You will be adaptive in your approach, proactively managing your customers and maintain high levels of service while meeting KPI's and targets.
- Being a customer facing role, you'll be great at establishing and nourishing positive working relationships with stakeholders both internal and external to the business.

What do I need?

To be considered for this role, we would love you to have:

- Excellent communication and negotiating skills.
- Customer Service experience.
- Experience of Inbound Telephony role
- Industry knowledge preferred but not essential.

If you are interested in the role, and you meet the above criteria then we would like to hear from you. Please apply online today

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.