Junior Technical Support Engineer

2 weeks ago

Edinburgh, United Kingdom Trainline Full time

Job Description

Introducing the TechOps Team

Our TechOps team are central to keeping the business operating and aims to provide a firstclass service to all internal customers Spread across Trainlines offices in London Paris Edinburgh Barcelona Milan and Berlin

The team work together to ensure customer requests are dealt with as soon as possible via the ticketing system support meetups and presentations and implement new technologies to make crosscountry collaboration possible

The TechOps team form an important part of the Technology department which is renowned for its creative solutions using innovative collaborative working practices

As a Junior Technical Support Engineer at Trainline you will

Provide outstanding support to users both locally in our London office and remotely across our other offices prioritising in accordance with TechOps SLAsBe confident in managing ticket queues through Jira and preempting users needs by proactively anticipating upcoming office eventsBe called upon to support senior members of the leadership team from time to time and will be expected to always maintain the highest levels of assistance
and communicationbe required to be flexible with working hours and participate on our oncall rotaWork on Device Management systems JamfIntuneQualifications

Wed love to hear from you if you

Thrive in a diverse fastpaced and collaborative environmentAre a good team playerAre strong with facetoface technical support and remote troubleshootingHave experience with Windows amp; IntuneHave experience with Apple Devices amp; JamfHave experience withActive Directory or AADHave supportedSaaS applications such asMicrosoft 365 Slack and Atlassians products etcHaveBasic knowledge of networks TCPIP DNS DHCP including LAN WAN and wireless network setupHave aGood understanding of PCIDSS ISO 20071 amp; IT GovernanceHave worked on Workplaceupgrades and improvements

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