Director of Delivery and Engineering

3 weeks ago

London, United Kingdom Royal Mail Full time

Job reference number   311379

Director of Delivery and Engineering - LVL05
Competitive salary 
Fixed Term, Full time 

185 Farringdon Road, London, EC1AA

About the role:
You will lead the technical delivery and software engineering of Royal Mail technology platforms, products and projects.

Delivery: You will be accountable for delivery partner performance by embedding clear metrics and KPIs, and putting actions in place to continually improve delivery performance. Own the CoE for Delivery and Business Analysis, providing capability into delivery portfolios in a matrix model. Lead approach to hypercare and tiger teams to ensure products/projects are set up for success, or to intervene on problem deliveries. Play a lead role in embedding new agile ways of working within RM.

Engineering: You will lead the software Engineering strategy and build Engineering capability through a mix of internal RM and third party delivery partners. Driving consistency in engineering across internal and the multiple 3rd party partner teams.

About You:
We are looking for someone with strong experience of agile delivery methodologies and the shift from projects to products. Diving a culture of continuous improvement by identifying opportunities to optimise delivery processes, enhance productivity and mitigate risks. A people manager that can hire, mentor and manage performance with the ability to provide strategic direction. Strong interpersonal and communication skills to effectively collaborate with cross functional teams and stakeholders. 

Your Experience:
• Proven experience in a senior Delivery leadership role, preferably in a fast-paced and technology-driven organisation. 
• Exposure to / played a key role in digital transformation 
• Demonstrated experience in leading and managing teams, including hiring, performance management, and professional development. 
• Demonstrated experience in building a high performing Delivery function, balancing 3rd party capacity with inhouse expertise
• Proficient in modern ways of working and ability to scale Product ways of working
• Professional experience gained across a wide range of IT related disciplines (planning, analysis, development, operation & service management) with the knowledge and understanding of the role of Delivery Management 
• Knowledge and experience of working in a Product and Platform environment 

Your career in safe hands

At Royal Mail we value our people and we want our people to be proud to work for our businesses. 


We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.

An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations. 

Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate. 

Next Steps

The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions. 

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. 

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

Closing Date: . Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST #RMG #LIMRT #LI-Hybrid 

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