Mortgages Complaints Handler

3 weeks ago


Manchester, United Kingdom Deloitte - Recruitment Full time

This is a remote position.

THE ROLE


Role: Mortgages Complaint Handler

Start Date: 3/06/24

End Date: 3/12/24 (likelihood of extension)

Location: Remote, with occasional travel to Manchester 

 

We are currently looking for a Complaint Handlers to work in a results orientated, quality controlled environment where being able to work with a high level of accuracy to prescribed processes and strict deadlines is essential. You will be working as part of a high-quality team helping a major financial service provider as part of a mortgages workstream.

 

EXPERIENCE / SKILLS REQUIRED:

Essential

·       Extensive case handling/complaint handling experience, within Financial Services

·       Experience of dealing with customers in a regulated environment (Mortgages is a MUST)

·       Ability to demonstrate decision making using a holistic approach

·       PC skills (Word and Excel)

·       Strong literacy / numeracy

·       Excellent attention to detail and accuracy

·       Ability to work to demanding deadlines (workflow & time management)

·       Ability to attain and maintain specified quality and production targets

·       Ability to work independently & as part of a rapidly changing team

·       Demonstrate an ability to work with honesty, integrity and trustworthiness

·       Maintain high standards of professionalism and competence

·       Good communication skills





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