Support Secretary

1 month ago

Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

Job overview

An exciting opportunity has arisen to become a Cancer Wellbeing Link Worker for ESNEFT, based at Colchester Hospital. This post is full time, however a job share would be considered. The Cancer Wellbeing & Information Centre is currently a Monday – Friday service, 8am – 4pm, there is an expectation that you will need to be available during these times.

Would you like to work in a supportive team environment, where you can make a real difference to the lives of cancer patients and their families through the support and information you share with them?

We are looking for someone who enjoys helping others, has good listening skills, great organisation ability and experience of supporting people facing challenging situations.

Ideally, you will have experience of working within the NHS, and supporting patients both emotionally and practically, ensuring they receive local information and access to personalised care and wellbeing support.

You will also be a real team player who enjoys creating effective working relationships, through liaising regularly with the wider oncology teams within the hospital and services in the community.

Main duties of the job

To be a point of contact for patients, carers and professionals visiting or calling the centre, to help them identify their wellbeing, information and support needs and work collaboratively as part of the team to meet their needs. To coordinate the programme of wellbeing support offered by the centre’s charitable fund, ensuring that patients and carers have accurate and relevant information to help them access the cancer wellbeing support that’s right for them To ensure a high standard of supportive service is equitably and consistently delivered on a daily basis daily through undertaking / delegating all required and activities required within the daily service response To support the development and integration of volunteers and students working within the cancer wellbeing centre team To deputise in the absence of the Deputy Centre Manager To assist with activity and patient experience data collation and evaluation of wellbeing offers

Working for our organisation

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here -

Detailed job description and main responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person specification

Experience

Essential criteria

Proven team / service coordinator experience Proven experience of working in a non-clinical support role within the NHS Proven experience of working with people in highly challenging and emotional situations Proven experience of identifying, supporting and meeting service user’s needs Use of Microsoft applications including office and excel Front-line contact with members of the public

Desirable criteria

Experience of working within NHS cancer services NHS patient records experience

Qualifications

Essential criteria

5 GCSEs, grade C or above, including English & Maths

Desirable criteria

Cancer awareness training

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