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Senior Account Manager

2 months ago

Newcastle upon Tyne, United Kingdom Evolved Search Full time
Job Description

Position Overview

As a Senior Account Manager at Evolved, you will play a pivotal role in managing and maintaining long-term relationships between the business and its key customers within an assigned portfolio of accounts. You will maintain a deep understanding of your clients and build strong senior relationships. You will be responsible for the delivery of work and the sentiment of your clients, ensuring a high level of retention.

You will support the development of our Client Services offering as an agency in addition to helping to develop and support your wider team when required. This may include supporting the development of processes, coaching/training others, strategic input or specialist knowledge to enhance the results for clients. This is not just a job; it's an opportunity to be part of a team that's redefining digital marketing standards.

What You'll Do

  • Proactively and independently manage an allocated portfolio of key clients, building trust and confidence with your clients in your service, and that of Evolved as a whole, supporting service teams to deliver to our agreed contractual standard

  • Become the main day-to-day point of contact for a portfolio of clients to cultivate positive long-lasting relationships

  • Have a deep understanding of your client stakeholders, continually building strong relationships throughout the organisation, with particular focus on senior stakeholders

  • Have a high level of understanding of your clients business structure, targets, and competitors

  • Be responsible for the creation and maintenance of client account documents, detailing important information about the client and their business, quarterly plans to improve sentiment, deepen understanding, improve relationships and support with identifying growth opportunities

  • Contribute to revenue generation through proactively identifying opportunities for your clients and working with the sales team to bring these to fruition 

  • Deliver an outstanding client service in line with Evolved best practice and processes

  • Work proactively with all services to ensure work delivered to an excellent standard, on time

  • Collaborate with the relevant departments across all areas of the business to define, develop, and deliver client objectives and strategies

  • Coordinate and collaborate with peers to ensure consistent service, deadlines are met, and client expectations are exceeded

  • Represent Evolved at client meetings and reviews delivering an excellent standard of communication 

  • Take ownership and lead on client concerns, queries, providing possible solutions to challenges where risk is identified

  • Take ownership of client sentiment and contribute to the maintenance of Evolved’s monthly recurring revenue targets

  • Responsible for the accurate forecasting of client retained and churned revenue.

  • Work with senior managers, to identify any issues with client delivery, performance and sentiment and contribute to resolution

  • Work closely with Account Managers to support the achievement of the department’s overall targets 

  • Collaborate with the sales team to support new business creation through provision of materials or guidance and being involved in pitches where required

  • Flag any risks / threats relating to client churn and proactively address / mitigate as appropriate 

  • Working with the Operations team to support with client account resource planning, to support the needs and KPIs for the client account

  • Support the construction of reporting as required

  • Support the development of the overall Client Services service and products

  • Stay up to date with the latest industry news and trends and communicate this as necessary with colleagues and clients

  • Proactively identify personal development opportunities and plans and present these to your line manager

  • Coach and support other members of the department and wider business from a client work and personal development perspective

What Were Looking for

  • Passion for Innovation: We want someone who is excited about pushing the boundaries of digital marketing, exploring new trends, and bringing fresh ideas to the table

  • Collaborative: A team player who thrives in a collaborative environment, actively contributes ideas, and is open to feedback

  • Adaptable: Our industry moves at the speed of light, and we need someone who can keep up, adapt quickly to change, and turn challenges into opportunities

  • Results-Driven: We love what we do, and we love delivering results. We're looking for individuals who are focused on achieving and exceeding goals

  • Curious: Someone who is naturally inclined to explore, question, and delve into the intricacies of our field. The ideal candidate will demonstrate a genuine passion for learning, constantly seeking to understand emerging trends and industry nuances

  • Critical Thinker: Adept at questioning assumptions, considering alternative perspectives, and making well-informed decisions

  • Solutions Focussed: No two days are the same and effective solutions focused thinking is pivotal to driving success for our clients and the company


Qualifications

Qualifications and Experience

  • Strong and proven experience in a fast-paced account management role

  • Confident in communication across the board including proven experience of leading commercial conversations with clients and ownership of upsell/cross sell KPIs

  • Continuously improve your own knowledge and that of the team to gain a balanced understanding of key developments within digital marketing

  • Experience in coaching and mentoring team members 

  • Proven ability to develop solutions and ensure successful delivery of agreed outcomes

  • Experience in effective daily workload management.

  • Be confident managing a diverse workload and meeting tight deadlines

  • Have an analytical mindset and be good at solving problems.

  • A sound understanding of digital marketing

  • Be enthusiastic, willing to learn and keen to share ideas with both colleagues and clients



Additional Information

Skills and experience like yours come at a price, we get it. In addition to a fair and competitive salary of £34-38K (DOE), we also offer our team members:

  • Engaging, Fun and Stretching Work
  • Work with Talented Friendly Colleagues (and dogs)
  • Opportunities for professional development and growth
  • 28 Days Annual Leave (plus chances to win extra days off throughout the year)
  • 4 Day Work Week
  • Advanced Maternity, Paternity, and Adoption Packages
  • Hybrid Working
  • Private Medical Insurance
  • Healthcare Cashback
  • Workplace Pension
  • Modern City Centre Office
  • A Fun and Dynamic Workplace
  • Regular Workplace Get Togethers
  • Christmas and Summer Socials

Upload your CV and Cover Letter via the form on this page or click the external link to apply via SmartRecruiters.

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We respond to all candidates as standard, but please be patient with us as it may take us the duration of the campaign to get back to you. We like to keep candidate details on file if the role we have live may not be for you, but we absolutely need you on our team. We do this by holding your details in our talent pool in line with our GDPR policy.

Note: We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage/civil partnerships.