Attribution Manager

1 week ago

Cardiff, United Kingdom Network Rail Full time

Brief Description

To lead and direct section TRUST Delay Attributers in the capture of delay minutes.Deliver consistent delay attribution in real time for the route, monitoring all trains operated capturing reasons for delay in accordance with the business process manual and the relevant train performance schemes.

Arwain a chyfarwyddo adran YMDDIRIEDOLAETH Oedi Priodolwyr wrth gasglu cofnodion oedi. Sicrhau priodoli oedi cyson mewn amser real ar gyfer y llwybr, gan fonitro'r holl drenau a weithredir gan nodi'r rhesymau dros oedi yn unol â'r llawlyfr prosesau busnes a'r cynlluniau perfformiad trenau perthnasol.

About the role (External)

Your Main Responsibilities will be to:

1.Provide overall direction with regard to the application of the delay attribution guide, providing support and guidance to relevant managers across the route.

2.Apply consistent standards, consistently, throughout the route for all delay attribution and TRUST incident creations.

3.Lead the capture of train delays in line with KPI reporting.

4.Undertake briefing of staff on changes to the delay attribution process and guides.

5.Promote understanding of the delay attribution process with customers, contractors and other interested parties.

6.Provide technical support and advice to the Customer Service team in respect of TRUST / TRUST D.A.

7.Assist with the development of data capture contingency plans and monitor the introduction in the event of TRUST failure.

8.Assist with real time support to the route control during disruption.

9.Undertake competency assessments identifying, recording and implementing any development needs.

You will ideally have

Essential

·A1 qualified

·Experience of managing people

·Knowledge of Network Rail people management policies and procedures

·Detailed understanding of business process manual and commercial environment

·Investigation skills

·Negotiation skills

·Crisis management skills

·Influencing skills

Desirable

·Relevant experience of Railway industry

·Understanding of negotiating machinery

·Knowledge of budgets

Eich Prif Gyfrifoldebau fydd:
1. Darparu cyfeiriad cyffredinol o ran cymhwyso'r canllaw priodoli oedi, gan roi cymorth ac arweiniad i reolwyr perthnasol ar draws y llwybr.
2. Cymhwyso safonau cyson, yn gyson, ar hyd y llwybr ar gyfer pob achos o briodoli oedi a chreu digwyddiadau YMDDIRIEDOLAETH.
3. Arwain y gwaith o gofnodi oedi trenau yn unol ag adroddiadau DPA.
4. Ymgymryd â briffio staff ar newidiadau i'r broses priodoli oedi a chanllawiau.
5. Hyrwyddo dealltwriaeth o'r broses priodoli oedi gyda chwsmeriaid, contractwyr a phartïon eraill â diddordeb.
6. Darparu cymorth technegol a chyngor i'r tîm Gwasanaeth Cwsmeriaid mewn perthynas ag YMDDIRIEDOLAETH / YMDDIRIEDOLAETH D.A.
7. Cynorthwyo gyda datblygu cynlluniau wrth gefn cipio data a monitro'r cyflwyniad os bydd YMDDIRIEDOLAETH yn methu.
8. Cynorthwyo gyda chefnogaeth amser real i reoli'r llwybr yn ystod aflonyddwch.
9. Cynnal asesiadau cymhwysedd gan nodi, cofnodi a gweithredu unrhyw anghenion datblygu.

Yn ddelfrydol bydd gennych chi

Hanfodol
• Cymwys A1
• Profiad o reoli pobl
• Gwybodaeth am bolisïau a gweithdrefnau rheoli pobl Network Rail
• Dealltwriaeth fanwl o lawlyfr prosesau busnes a'r amgylchedd masnachol
• Sgiliau ymchwilio
• Sgiliau negodi
• Sgiliau rheoli argyfwng
• Sgiliau dylanwadu
dymunol
• Profiad perthnasol o'r diwydiant Rheilffyrdd
• Dealltwriaeth o beiriannau negodi
• Gwybodaeth am gyllidebau

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