Support Analyst

Found in: Talent UK C2 - 2 weeks ago

London, United Kingdom United Talent Agency Full time

UTA seeks a Support Analyst to join our growing team in our London office. Our ideal candidate will have a desire to learn and expand their technical knowledge through working with our customers and our senior technical resources. The successful candidate will enjoy and have experience supporting systems and users both in person and through remote technologies. Strong organizational and communication skills are required.

What You Will Do

Provide support for on-site AV systems including Zoom Rooms, screenings, and general conference room setup.Field incoming help requests from end users via both telephone and e-mail in a courteous mannerSupport users with technical issues primarily over the phone using remote support technologiesIn the event that the user is unable to be resolved remotely, you'll dispatch team members for on-site assistanceDocument all pertinent end user identification information, including name, department, contact information, and nature of problem or issueRecord, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolutionTest fixes to ensure problem has been resolvedPerform post-resolution follow-ups to help requests

What You Will Need

2+ years of IT experience, preferably in a technical field (industry certifications a plus)Must be knowledgeable, inquisitive, assertive and energeticMust be able to encounter unfamiliar technologies, applications and situations, figure them out, and provide solutions that match both our clients' and our company's needsMust be organized, dependable and detail-orientedMust be able to meet deadlines and SLAs in a fast-paced, agile environmentMust have excellent verbal and written communication skillsFamiliarity with working from a ticketing system as part of a larger teamUnderstanding of how to deliver quality service while adhering to service level agreements (SLAs)Strong knowledge of delivering support in a Microsoft environment including the troubleshooting and support of Windows 10, MacOS, and Microsoft Office 365Proven troubleshooting methodology and a desire to solve challengesBasic working knowledge of Active Directory, Android and iOS mobile devices, Slack, Box and video conferencingBasic understanding of networking principals (IP addressing, subnets, routing, switching).Working knowledge of antivirus, backups, and virtualizationBasic printer and telephone troubleshootingExceptional problem-solving skillsA strong desire to learn from our existing engineering team while being self-motivated to deliver exemplary service and find timely solutions to the problems we need to solve for our customers

What You Will Get

The unique and exciting opportunity to work at one of the leading global entertainment companies Access to the tools, leadership, and resources you'll need to create and drive a center of excellenceThe opportunity to do the best work of your careerCompetitive benefits and programs to support your well-being

About UTA


UTA unites ideas, opportunities and talent. The company represents some of the world's most iconic, barrier-breaking artists, creators and changemakers—from actors, athletes and musicians to writers, gamers and digital influencers. One of the most influential companies in global entertainment, UTA's business spans talent representation, content production, as well as strategic advisory and marketing work with some of the world's biggest brands. Affiliated companies include Digital Brand Architects, KLUTCH Sports Group, Curtis Brown Group, and MediaLink. UTA is headquartered in Los Angeles with offices in Atlanta, Chicago, Nashville, New York and London.

For more information: Many of our colleagues spend their careers here. It’s one of the reasons UTA is considered to be among the entertainment industry’s best places to work. At UTA, the belief in the client relationship is paramount – marked by respect, a sense of stewardship, and a commitment to an artist’s entire creative life. Our

commitment to every employee is the same. HUTA seeks the innovators, the entrepreneurs. The talented, the creative, the thoughtful. And, the passionate, who share our love for the work all of us are privileged to do.

We encourage applications from all people with relevant experience and skills and are determined to ensure that no person receives less favorable treatment because of age, sexual orientation, gender identity, marital status, nationality race, ethnicity, religion or belief, disability, or caring responsibilities. If you require us to make any adjustments throughout the interview process to meet your needs, please let us know.

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