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Medical Secretary

4 months ago

Surrey, United Kingdom Hawthorns Surgery Full time

Job summary

Provide comprehensive and proactivesecretarial and administrative support to the Doctors and other members of thePractice team to ensure all correspondence and referrals are prioritised and madein a timely manner according to practice protocols.

Main duties of the job

Duties can include, but are notlimited to, the processing of information (electronic and hard copy) in atimely manner, liaising with multidisciplinary team members and externalagencies such as secondary care and community service providers in accordancewith current policies, including the use of the electronic referral service(ERS).

About us

GMSpractice

3GP partner practice

3salaried GPs

Nursingteam including 3 Practice Nurses and an HCA

In house ClinicalPharmacist and Pharmacy Technician

Listsize of 9100

IT- EMIS Web, Docman, AccuRx

HighQOF Achieving

CQCrating is good throughout

Memberof a successful PCN and Federation

35minutes by train to London

LargeCar Park

Job description

Job responsibilities

Key Responsibilities:

1. Secretarial Duties

a. Typing letters, reports and associateddocumentation as required

b. Liaising with external agencies such ashospitals and community services, ensuring referrals are processed efficiently

c. Managing all enquiries in an effectivemanner

d. Maintaining an accurate referrals database

e. Maintaining up to date spreadsheet for twoweek wait referrals

f. Actioning all incoming email

g. Acting on electronic tasks sent by the GPsin a timely manner

h. Prioritising urgent GP requests/referralsappropriately

i. Scanning of patient related documentationand attaching scanned documents to patients healthcare records

j. Inputting data into the patients healthcarerecords as necessary

k. Processing referrals using the electronicreferral system (ERS). Review the e-Referral work lists and actiontasks accordingly, liaising with patients when necessary

l. Processing requests for information Insurance/solicitors letters and DVLA forms

m. Clinically coding data on EMIS Web

n. Answering incoming phone calls, transferringcalls or dealing with the callers request appropriately

o. Managing all administrative queries asnecessary

p. Carrying out system searches as requested

q. Maintaining a clean, tidy, effective workingarea at all times

Supporting allclinical staff with general administrative tasks as requested

2. General Administration

Maintain an efficientfiling system, effective administrative procedures and carry out generaloffice duties

Co-operateand participate as required in any audit / research projects within thepractice

3. Administration & Information Technology

Maintain up todate directory of referral addresses and modes of referral

Action workflow, emailsand tasks on a daily basis to ensure response times are achieved

Report anybreakdowns or IT issues to the relevant nominated individuals within thePractice

4. General

Adhere to all practicepolicies, procedures and protocols, ensuring compliance with CQC, Health &Safety, Confidentiality, Data Protection and Employment Legislation

Be flexible during sickness/holidays of other team members and providecover as required.

You will be required to complete annualtraining and you may be required to attend external training.

Person Specification

Qualifications

Essential

Educated to GCSE level or equivalent

Desirable

NVQ Level 2 in Health and Social Care

Experience

Essential

Experience of working as a secretary in a fast paced environment Experience of administrative duties Experience of working with the general public

Desirable

Experience of working in a healthcare setting as a medical secretary

Personal Qualities

Essential

Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check