Superviseur Call Center H/F

3 weeks ago


London, United Kingdom Jacky Perrenot Full time

Le poste

vos missions

Dans le cadre de notre croissance, nous recrutons un Responsable CALL CENTER H/F sur notre site de VIR BY JP, dont les missions consistent à :

Vous serez basé à Fossé

-Superviser et encadrer une équipe de conseillers clientèle

-Planifier et organiser les ressources pour garantir une gestion efficace des appels entrants et sortants

-Développer et mettre en œuvre des stratégies pour améliorer la satisfaction client

-Assurer le suivi des Indicateurs de Performance et des objectifs

-Gérer les plannings, les évaluations des performances et la formation du personnel

-Résoudre les problèmes complexes et les remontées de clients

-Collaborer avec d'autres services pour garantir une communication fluide

-Emploi du Lundi au Dimanche sur planning fixe

Le profil que nous recherchons

Expériences avérées en gestion de centre d'appels ou dans un poste similaire

Capacité à diriger une équipe, à motiver et à développer les compétences des collaborateurs

Excellentes compétences en communication, à l'écrit et à l'oral

Aptitude à analyser les données et à prendre des décisions basées sur les informations

Connaissance des logiciels de gestion de centre d'appels et des technologies associées

Orienté(e) résultats et axé(e) sur la satisfaction client

Vous avez envie de rejoindre une entreprise dynamique et à taille humaine ? Postulez

35.0h/semaine Durée hebdomadaire

Agent de maîtrise Qualification

Expérimenté Experience



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