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Support Analyst
2 months ago
Work at the cutting edge of digital innovation.
Doing things differently.
Support Analyst
£28, - £31, per annum (pro rata)
Permanent role with hybrid working
About the Role
We have an exciting opportunity within Digital Technologies for a Support Analyst. You will be responsible for providing second line technical support for enterprise level applications which are fundamental to the student journey here at NTU. Working within the Application Specialist team part of Corporate Applications, you will be assigned to a specific product portfolio where you will learn the application to a detailed level, but it is expected that you will support the application analysts across all corporate application product portfolios. Excellent communication skills are critical to the success of this role. You will also get the opportunity to work closely with specialists, business users, developers, DBA’s and application vendors, staying up to date with new features and support the use of the systems around key life-cycle activities. If you enjoy investigating and diagnosing issues, interested in finding and implementing solutions in a timely and professional manner, then this role could be just for you. You will also be involved in upgrades and the implementation of small enhancements and provide valuable advice to our user community. If you are proactive, have good all-round technical knowledge and an interest in delivering outstanding customer service, we’d love to hear from you.Please note that this is not a remote working role. The current expectation is that you will work on campus in Nottingham at least once a week.
In person interviews to be held w/c 7 October
For more details, please take a look at the role profile. We'll still consider applications even if you don't meet every single one of the requirements, so don't be put off if you don't match them perfectly.
About Us
Digital technologies (DT) is at the cutting edge of digital innovation, partnering with global organisations to focus on delivering an outstanding student and staff digital experience.
At NTU, digital will be our differentiator; it will provide opportunities to enhance the timeliness and quality of the delivery of teaching and learning, research, support for our students, and the delivery of services. Whether you're looking to start a career in IT or are already a specialist in digital technology and it’s uses, our DT team at NTU could be the perfect place for you.
For any informal queries about the role or the team, please contact Dave Andrews (Senior Application Specialist)at or Ann-Marie Cancemi (Support and Application Specialist Manager) at
Join Us
Hybrid working - we encourage and offer a mixture of office working and working from home. You're empowered to define how you work best for the benefits of your stakeholders. Flexibility - take ownership over how you get your work done. We're open to different working patterns and approaches. 25 days annual leave, plus statutory bank holidays and 5 university closure days pro rata. Salary Sacrifice Retirement Savings Plan with life assurance and income protection. Available to colleagues who choose to opt out of the contractual pension scheme. Minimum colleague contributions of 0% matched with minimum NTU contributions of 8%. Range of health and wellbeing services, voluntary benefits, discounts, and savings for all colleagues. Access to a wealth of formal and informal professional development opportunities to develop your skills and advance your career. And a whole lot more…Come and be part of our success. Apply today.
Safe and Inclusive
At NTU, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our students and colleagues. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team.
Please note that unfortunately, this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system, upcoming immigration rules (4th April ) changes may impact on eligibility for sponsorship, we recommend that you assess your eligibility before applying for this position.
Visit for more information. However, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route. Please consult the for further information.
Please note that this role is covered by the Rehabilitation of Offenders Act and successful applicants will be asked to declare any unspent criminal convictions.
