Apprentice Quality Administrator

About the role

You will learn and work in our Quality team, supporting the business by carrying out a wide range of administrative activities. You will help the team to provide excellent customer service, by undertaking, implementing, and developing administrative services. This will contribute not just to the efficiency of the Quality team, but to the wider business as well.

As an Apprentice Quality Administrator, you will effectively communicate with internal and external stakeholders, to ensure the delivery of our products, projects and services. You will share your knowledge and understanding as it grows and develops, so that in time you can give good advice and guidance.

This apprenticeship will require you to complete the Level 3 Business Administrator apprenticeship and learn how to manage and develop different administrative systems, provide management information, and give great support to customers and colleagues.

The role will also develop your ability to assist with the resolution of queries from internal and external stakeholders including working with other internal teams and capturing customer feedback to inform business planning and ensuring customer satisfaction. 

With training and support, you will undertake data input and management, across a number of different systems and including the use of Excel spreadsheets.

About you

You must be someone who is organised and familiar with or has a willingness to adapt quickly to an administrative role. You need to have confidence in using Windows 10, Microsoft Word, Outlook etc. and most importantly know your way around an Excel spreadsheet or two

Our Story And Mission

Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we’re proud that everything we do is focused on achieving this purpose.

Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again – gaining new skills at every stage of life, regardless of where they start.

At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future. 

We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.

Our rich experience means we’re uniquely positioned to understand the future of work and learning. And, we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, e-learning technologies, executive leadership development, technical training and consultancy.

Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.

What We Offer

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more. 

Next Steps And How To Apply

If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.

If you require any further information, please email into careers@cityandguilds.com