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Commercial Direct Sales
4 months ago
Commercial Direct Sales & Service advisor (Full Time, Permanent Position)
Bristol – (Hybrid)
Start date - 3rd June
Let's make the most of your talent.
About us
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.
It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.
We have an exciting opportunity for Sales & Service Advisors to join our Commercial Direct team In this role you'll be passionate about providing customers with an expert and personal experience, making it clear the things they value are in safe hands at Direct Line Group.
What you'll be doing
Work at the forefront of our business, driving a culture of continuous improvement. Respond effectively to customer needs and take responsibility for the resolution of customer enquiries in a professional and positive way to please our customers and enhance our reputation. Achieve and exceed agreed sales and servicing KPI’s across multiple products, matching ancillary products to the customers needs to create a tailored package. Achieve assurance targets through following the correct processes defined by the business and putting the customer at the heart of everything we do. Work effectively within a continuously changing environment, using problem solving techniques to identify process and efficiency improvements in order to contribute to the growth of the business. Proactively manage workload, prioritising customer interactions to ensure that call backs are completed in a timely manner to deliver customer satisfaction. Work effectively with key stakeholders and team members to achieve business objectives and act as a main point of referral for product queries. Reinforce the culture and core values of DLG through appropriate behaviours and actions, following all people process e.g. absence, time keeping. Be aware of and comply on an ongoing basis with the rules and requirements of the FCA and any other legal/regulatory/risk management frameworks. Proactively take ownership and deal with customer complaints in a professional and caring manner, following the correct process for a successful customer outcome.
What we're looking for
You will need previous experience in a Customer Service role.
This role will require excellent communication skills and relationship building skills. We need someone who can use their own initiative and process work independently in a timely manner. You will be organised, have a strong eye for details and ensure all information is delivered with accuracy
Ways of Working
This role is based out of our Bristol office. Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.
Read our flexible working approach
Hours: 37.5 hours (8am – 7pm Monday to Friday) (9am – 5pm on a Saturday and 9am – 2pm on a Sunday).
Benefits
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and have a strong focus on developing you and your skillset, including support to work towards CII qualifications. Our core benefits include:
9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance You begin with 22 days of holiday entitlement (excluding bank holidays). For every year you complete a full years' service by April 1st, you accrue an additional day – with a max of 25 days. Plus you have the option to buy or sell up to 5 days each year EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more
Being yourself
Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work – that’s why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we’ve made it our mission to give you everything you need to be authentically you. Discover more at
Together we’re one of a kind.
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