Administrator /Operational Support Adviser in Mental Health - EAP

1 month ago

Salford, United Kingdom Bupa Full time

Job Description:

Administrator /Operational Support Adviser in Mental Health - EAP

Nationwide - Remote based

£23,500k per annum + fantastic benefits 

Full time- 37.5 hours per wee k 

Here at Bupa, you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. 

We always go the extra mile by giving our customers fast access to treatment and helping them get the specialist mental health support they need. 

Role Overview  

You will contribute to the provision of a high-quality service to Bupa Health Clinics & UK Insurance Customers, Clients, Partners, and Providers by working closely with operational staff members within Wellbeing Support Services at all levels. 

You will be supporting Bupa EAP which is one of Europe’s leading providers of counselling services and Employee Assistance Programmes. Employee assistance programmes (EAP) are an employee benefit that provides teams with support and practical advice on issues that might be impacting their wellbeing and performance.

What you’ll do:  

Work alongside our inhouse Counsellors, Mental Wellbeing Practitioners, CBT Therapists and Psychologists.

Booking clients in for Mental Health Appointments with our internal and external teams

Rescheduling Mental Health appointments

Working several mailboxes to support clients, companies, and external 3rd parties with their queries

Updating client files with personal data, noting of any changes at anytime 

Data input manually and automatically via uploads 

Processing, auditing, and checking invoices received

Working with our 3rd parties to correct any invoicing queries

Making payments to our 3rd parties’ companies and therapists.

Provide MI data our companies when requested

Ad-hoc queries

Adhere to and demonstrate an up-to-date knowledge of Bupa’s products, policies, and procedures 

Supporting other teams within our area 

Working towards tight Service Level Agreements 

What you’ll bring:  

PC literate with good knowledge of Windows based packages. Must have the ability to combine talking and typing skills 

Excellent communication skills 

You will be adaptable and flexible with the ability to learn new skills and adapt to a changing environment 

You will have experience or an interest in the healthcare industry or mental health. 

Strong, professional, and personal drive 

Empathic, compassionate, and responsive

Enthusiastic and self-motivated 

Ability to respond rapidly and decisively 

Excellent interpersonal and communication skills 

Proven experience of customer service 

What’s it like to work here?  

We want people to love working here, so much so that’s it’s at the top of our agenda and something you’ll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what’s most important to you. We’re a healthcare company so there’s a huge focus on our people’s health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best. 

You’ll also receive:  

25 days holiday (pro-rata), increasing through length of service, with option to buy or sell

Bupa health insurance as a benefit in kind 

An enhanced pension plan and life assurance 

Support with travel costs via a season ticket loan or cycle2work 

Performance-based bonus

Blended office and home working options

Full induction and training provided

Onsite gyms or local discounts where no onsite gym available

Various other benefits and online discounts 

Opportunities for career development around Bupa 

Option to join dental insurance scheme at a discounted rate 

Access to our Digital platform on your mobile 

Emotional wellbeing support 

Access to family mental health line 

Financial wellbeing channels

Support for carers 

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