Bosch Digital Support Apprentice

4 days ago


Worcester, United Kingdom Bosch Group Full time
Job Description

As our BD Support apprentice your main responsibilities will be:
• Provide IT consulting and customer support for mobile devices
• Provide IT consulting and customer support for computer desktop / laptop & tablet devices.
• Support field service solutions / applications / hardware
• Support on-site AV solutions and systems
• User administration
• Provide customer support solutions
• Support customer support applications
• Participate in customer support drop-in sessions
• Installing and setting up hardware and software
• Provide Office 365 Administration & support
• Resolve customers IT problems via telephone, remote control or in person
• Maintaining asset register records
• Assisting in the roll out of new IT procedures
• Prioritising daily and other workload to ensure that any outstanding issues are resolved or escalated
• To take agreed responsibility for specified areas on IT Support functions and technical issues as agreed, including the introduction of new technologies into the department and the Bosch Group
• To create, maintain and participate in the departmental knowledgebase and documentation process.


Qualifications

Key Qualities:

  • Communicate and interact openly with customer focus, friendly and constructively with customers, local and remote colleagues
  • Good listening skills
  • Able to work independently, as well as in a team
  • State own opinions proactively to others
  • Ability to learn “on the job”
  • Contribute ideas to process and service improvement initiatives
  • Openness to ideas; willing to listen to suggestions from others and try new ideas
  • Work with others and seek the opinions of others to reach a creative solution
  • Show passion and ability to drive change within the organisation

This is a 22 month contract starting from Summer 2024.

It is a requirement of this position that you enrol in ‘Level 3 Information Communications Technician Apprenticeship’ The role will be 80% working/20% study

Eligibility criteria apply to apprenticeship roles are as follows:

To apply for the programme, you must:

  • Be a UK resident and live in England 50% of the year.
  • Have lived in the EU or the UK for the previous 3 years continuously.

To apply for the programme, participants cannot:

  • Be enrolled in full-time education
  • Be currently participating in another apprenticeship programme
  • Be on a Tier 1, Tier 4 or Tier 5 Visa
  • Be currently pursuing another qualification that is government-funde

Participants will need to provide evidence of level 2 qualification in Maths & English at GCSE grade C or equivalent* or work towards obtaining these throughout the programme. If candidates don't have these qualification certificates, they will be supported to a. locating their certificates through a 3rdparty company, and/or b.) achieving Level 2 through additional coaching



Additional Information

Working Hours: 39 hours a week; Mon – Thurs 08.00 - 17.00 and Fri 08.00 - 16.00 with a 1 hour unpaid break

Location: Cotswold Way, Worcester, WR4 9SW (this is an office-based role)

We welcome applications from a range of candidates but please note that to apply for this position you must have the right to live and work in the UK from the start date of the role and for the duration of the contract.



  • Worcester, United Kingdom Bosch Full time

    Job Description As our BD Support apprentice your main responsibilities will be: • Provide IT consulting and customer support for mobile devices • Provide IT consulting and customer support for computer desktop / laptop & tablet devices. • Support field service solutions / applications / hardware • Support on-site AV solutions and systems •...

  • Tool Room Apprentice

    3 weeks ago


    Worcester, United Kingdom Worcester Bosch Full time

    **Company Description** We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures. First thing’s first, we’re flying the flag for a more responsible age of heating in the UK, looking after both people and the planet. The world needs more green technologies and we’re right in the thick of it, with our...


  • Worcester, United Kingdom Worcester Bosch Full time

    Company Description We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures. First thing’s first, we’re flying the flag for a more responsible age of heating in the UK, looking after both people and the planet. The world needs more green technologies and we’re right in the thick of it, with our brand-new...


  • Worcester, United Kingdom Worcester Bosch Full time

    Company Description Worcester Bosch are the UK's top-rated heating brand and we believe in the power of warming people’s lives. Alongside our current portfolio of boilers and renewable technologies we are working with the Government to decarbonise the network and achieve net zero by 2050. Sustainability is at the heart of everything we do. We are...


  • Worcester, United Kingdom Worcester Bosch Full time

    Company Description We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures. First thing’s first, we’re flying the flag for a more responsible age of heating in the UK, looking after both people and the planet. The world needs more green technologies and we’re right in the thick of it, with our brand-new...


  • Worcester, United Kingdom Bosch Full time

    Job Description This role will enable, the successful graduate to offer a graduate the opportunity to develop their science and engineering skills within a team of experienced product development specialists. The advanced apprentice will learn how to carry out product development tasks such as performance testing, safety confirmations and product...


  • Worcester, United Kingdom Worcester Bosch Full time

    **Company Description** We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures. First thing’s first, we’re flying the flag for a more responsible age of heating in the UK, looking after both people and the planet. The world needs more greener technologies and we’re right in the thick of it, with our...


  • Worcester, United Kingdom Bosch Group Full time

    Company Description Worcester Bosch are the UK's top-rated heating brand and we believe in the power of warming people’s lives. Alongside our current portfolio of boilers and renewable technologies we are working with the Government to decarbonise the network and achieve net zero by 2050. Sustainability is at the heart of everything we do. We are...


  • Worcester, Worcestershire, United Kingdom Bosch Group Full time

    Company DescriptionWorcester Bosch are the UK's top-rated heating brand and we believe in the power of warming people's lives.Alongside our current portfolio of boilers and renewable technologies we are working with the Government to decarbonise the network and achieve net zero by 2050. Sustainability is at the heart of everything we do.We are looking for...


  • Worcester, United Kingdom Worcester Bosch Full time

    **Company Description** We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures. First thing’s first, we’re flying the flag for a more responsible age of heating in the UK, looking after both people and the planet. The world needs more green technologies and we’re right in the thick of it, with our...


  • Worcester, United Kingdom Worcester Bosch Full time

    Company Description Worcester Bosch are the UK's top-rated heating brand and we believe in the power of warming people’s lives. Alongside our current portfolio of boilers and renewable technologies we are working with the Government to decarbonise the network and achieve net zero by 2050. Sustainability is at the heart of everything we do. We are...


  • Worcester, United Kingdom Bosch Group Full time

    Company Description As part of the globally recognised Bosch Group, Bosch Thermotechnology is Europe’s foremost manufacturer of high efficiency heating and hot water systems. Bosch is at the forefront of developing the next generation heating products, including solar heating, heat pumps and intelligent control systems that use renewable energy to provide...


  • Worcester, United Kingdom Bosch Full time

    Job Description We are seeking a dynamic and detail-oriented individual to join our team as a Customer Experience Graduate. In this role, you will work closely with the CX Manager, with a particular focus on enhancing the experiences of both our installers and consumers. You will be responsible for tracking, analysing, and identifying key trends in...


  • Worcester, Worcestershire, United Kingdom Bosch Full time

    Job Description We are seeking a dynamic and detail-oriented individual to join our team as a Customer Experience Graduate. In this role, you will work closely with the CX Manager, with a particular focus on enhancing the experiences of both our installers and consumers. You will be responsible for tracking, analysing, and identifying key trends in customer...


  • Worcester, United Kingdom Worcester Bosch Full time

    **Company Description** We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures.** **First thing’s first, we’re flying the flag for a more responsible age of heating in the UK, looking after both people and the planet. The world needs more green technologies and we’re right in the thick of it, with our...


  • Worcester, United Kingdom Bosch Group Full time

    Company Description Worcester Bosch are the UK's top-rated heating brand and we believe in the power of warming people’s lives. Alongside our current portfolio of boilers and renewable technologies we are working with the Government to decarbonise the network and achieve net zero by 2050. Sustainability is at the heart of everything we do. We are...


  • Worcester, United Kingdom Worcester Bosch Full time

    Job DescriptionThis role will enable, the successful graduate to offer a graduate the opportunity to develop their science and engineering skills within a team of experienced product development specialists. The advanced apprentice will learn how to carry out product development tasks such as performance testing, safety confirmations and product improvements...


  • Worcester, Worcestershire, United Kingdom Bosch Group Full time

    Company DescriptionAs part of the globally recognised Bosch Group, Bosch Thermotechnology is Europe's foremost manufacturer of high efficiency heating and hot water systems. Bosch is at the forefront of developing the next generation heating products, including solar heating, heat pumps and intelligent control systems that use renewable energy to provide...


  • Worcester, Worcestershire, United Kingdom Robert Bosch Tool Corporation Full time

    Job DescriptionWorcester Bosch are recruiting for Field Service Engineer Apprentices to start in September 2023. This 2.5 year Apprenticeship is designed to give you the skills and knowledge to professionally service and maintain Worcester domestic heating products. The Apprenticeship includes an accredited ACS gas safety element which will allow membership...


  • Worcester, United Kingdom Robert Bosch Tool Corporation Full time

    Job Description Worcester Bosch are recruiting for Field Service Engineer Apprentices to start in September 2023. This 2.5 year Apprenticeship is designed to give you the skills and knowledge to professionally service and maintain Worcester domestic heating products. The Apprenticeship includes an accredited ACS gas safety element which will allow membership...