Receptionist

4 weeks ago

Northampton, United Kingdom Ricoh Full time

What you will be doing

In this role you will maintain the efficient day to day operation of the reception including the delivery of exceptional customer service both in person and over the phone. Alongside another Receptionist, you will manage the switchboard activity, assist with customer visits and events and to support other Reception & Facilities colleagues throughout the premises. This role is highly focused towards supplying all employees and visitors with an outstanding service providing an excellent first and lasting impression of Ricoh.

To manage all aspects of the reception including switchboard and face to face services provided to all employees, customers and other visitors Greet all employees & visitors in a polite and professional manner, displaying a friendly demeanour and assisting all visitors through their visit by providing accurate information and ensuring that every effort is made to accommodate their requirements To assist and facilitate employee bookings of all conference and meeting rooms. Be fully aware of all activities taking place in the building on a daily basis and to provide support and assistance to deliver a first class service to all stakeholders. To assist with daily maintenance of meeting rooms Ensure all employees and visitors access the premises in the correct manner observing all associated processes for registering and monitoring access and the logging of visitors in/out of the premises Signing in and co ordination of Contractors coming on to site. Checking the relevant additional forms are completed in line with the work that is being carried out – Northampton only Assist with new starters applications and photo’s for company ID badges. Submitting both form and photo to the Northampton Team for production. To understand local and building specific information to supply advice and guidance to employees and visitors supporting them wherever possible. To understand specific H&S processes for the premises in order to support and facilitate during specific events (Evacuation/first aid) Provide support to other members of the reception and Facilities team and carry out any other reasonable duties to assist in the smooth running of the reception, meeting spaces and customer events Co-ordinate catering requests across the Ricoh sites, with the appropriate authorisation. With submission of forms to the Northampton Team, for processing. Po’s to be raised to allow ordering to proceed with individual suppliers. Invoices to be collated and checked for submission to the Ricoh Purchasing team to be receipted for payment. Issuing and recording of hospitality cards – Northampton only Ordering of stationary, catering supplies, business cards for Ricoh employees/ Offices.

You will ideally have

Experience in reception processes and switchboard and the ability to converse confidently & openly in person and over the phone Excellent interpersonal and communication skills with the ability to deal effectively with all internal and external guests. Good ability to work well under pressure Good ability work flexibly and as part of a team Ability & confidence to work with people in the company at all levels (CEO & Board to general employees & visitors) Excellent working knowledge of technology systems used to deliver a first class reception experience Excellent working knowledge of PC including Excel, Word and Outlook Being managed remotely you’ll be able to use your own initiative, be motivated and engaged and able to recognise when issues require others assistance and have the ability to escalate effectively.

In return for your commitment, you can expect

We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.

In return for your commitment, we can offer you:

working in line with role requirements An Excellent package with solid basic, strong bonus and company benefits including: A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase schemeFlexible retirement planto support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.Company car / car allowance (role-specific), cycle to work scheme Opportunity to join a global company

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