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eCOM Customer Development Manager
3 months ago
Job Description:
eCOM is the fastest growing channel for Mars Pet and we are looking for an experienced eCommerce Account Manager to join our team and help us achieve our ambitious goal of providing a Digital-First experience for Pet Parents. Ocado & ODD (On Demand Delivery) serve as strategic partner customers and emerging must win growth platforms for the business. The Ocado & ODD eCDM will be responsible for driving profitable sales growth within eCOM customers, delivering a strong customer partnership, delivering category growth plans, digital activation and excellence in execution across our brands.
What are we looking for?
Proven experience in Sales for Fast Moving Consumer Good Industries (including standalone management experience within Ecommerce space)
Strong understanding of UK omni channel landscape
Excellent customer management and communication skills
Ability to manage ambiguity with a bias to action
Curiosity about eCOM trends and technology
Team player
What will be your key responsibilities?
Effective eCOM businessactivation to achieve Mars business objectives and the service of customer’s needs.eCOM Excellence in Execution of CARS (Content, Availability,Ratings, Search) for Ocado and ODD.
Ability to identify trends, to create opportunities, and diagnose areas for improvement.
Development and implementation of strategies to increase sales and improve conversion rates
Champion and pilot On Demand Delivery model to drive not only direct ODD accounts but accelerate growth of affiliated ODD platform growth, . Deliveroo.
Build effective business relationships with customer cross functions- buyers, category, retail marketing, supply and likewise with internal stakeholders at Mars to drive sustainable mutual growth with customers.
Accountable for delivering profitable growth within designated ecommerce accounts including effective forecast delivery and management of customer joint KPIs.
Lead meetings with cross functional team to support Customer eCOMPartnership.
JBP creation and execution, regular business reviews, category review and promotional plan management for business growth
Active team player of eCOM team in supporting eCOM capabilities development over organization.
What can you expect from Mars?
Work with over 140,000 diverse and talented Associates, all guided by the Five Principles.
Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
Best-in-class learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.
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Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
